Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
5-1050 Baxter Road Ottawa ON K2C 3P1
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Heating & Air Conditioning
Reliance Holmes Heating And Cooling Ottawa
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91%

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Reviews by rating (past 12 months)
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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance Holmes Heating And Cooling Ottawa

Average customer rating:
9.2 10 (769 reviews)

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Chris
Chris
0 reviews Ottawa, ON
0/10

Water heater repair

I rent my water heater and it quit Tuesday. I called for a repair and they told me “maybe Saturday”. Why do I pay a rental if I can not even get service? Almost five days without hot water and I have two young kids!! Terrible service.
I asked for service tips so I could trouble shoot myself and they refused to give me any advice. So now I have no hot water and I am expected to just sit and wait for an 8am - 5pm Saturday appointment?? TERRIBLE

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Company Response

I’m sorry to hear about your disappointment. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

Sharon from Nepean
Sharon from Nepean
5 reviews Ottawa, ON
2/10

Incorrect equipment

Our written contract with Reliance specified a Rhem cased evaporator coil to be installed with our new Rhem air conditioner. Instead Reliance installed a third party uncased coil. Multiple calls and emails to them to rectify the situation have gone unanswered.
Service: AC installation

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Company Response

Hi Sharon thank you for your valued feedback. We have been in touch regarding the coil. - Gemma

JGDavidson
JGDavidson
1 review Ottawa, ON
10/10

Tricky Diagnosis

We called Reliance to deal with a failed gas based tankless water heater. It turned out to be a tricky bit of diagnostic collaboration between many members of the Reliance team to get to the bottom of the issue. The people we interacted with at Reliance were all very professional, courteous, and genuinely had our best interests in mind. They were unwilling to move ahead until they were confident they had identified the most likely cause. We are extremely happy with their efforts and want to send a special shout out to Andrew, Tyson, Ryan and Jake for a job well done.

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Company Response

Thank you for sharing your review. ~Nicole

Private User
Private User
Private User reviews Ottawa, ON
0/10

Fixing a Lennox furnace/water heater

The combination Lennox furnace/water heater at my tenant's apartment stopped working, and I called Reliance and set up a service call. After arriving the technician started disparaging Lennox products to my tenant, saying they had cheap parts. He then called me and told me that service parts for Lennox combination furnaces/water heaters were hard to get, and he would call his manager to see if he should walk away from it. I started to ask if the parts could be obtained from a Lennox dealer, but he just hung up. A short while later he called me to tell me that his manager said I should call a Lennox dealer. When I asked him if he knew one in the Ottawa area, he said "We don't give recommendations" and hung up.
When my furnace and water heater need replacement, I will NOT get them from Reliance since, ironically, I found them to be unreliable (not to mention rude).

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Company Response

Hello, I am sorry to hear of your experience, if you would like to speak further, please email your account details, and a further description of your situation, I would be happy to help. Thank you, Summer – smckay@reliancecomfort.com

Private User
Private User
Private User reviews Toronto, ON
5/10

Disappointed

I booked an appointment for Cleaning and Maintenance for my Heating system they charged me so much I am disappointed for this charges and they did not come on time. I use this company first time but unfortunately the experience is fair enough.

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Company Response

I’m sorry to hear about your disappointment Please email me at gwillson@reliancecomfort.com and I would be happy to assist you with your concerns. - Gemma

Private User
Private User
Private User reviews Ottawa, ON
0/10

Hot water tank

Our whole experience with this company has been a disaster. They have broken promises, cancelled appointments and did tried selling with us. I wish I had never used them, would not recommend.

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Company Response

Thank you for your feedback. If there is anything I can assist you with please email me at gwillson@reliancecomfort.com - Gemma

Password2
Password2
1 review Ottawa, ON
0/10

Installation of AC and furnace

Subcontractors installed the furnace and AC. When they installed the furnace and I went to the basement I could see outside the side of my house. They did not put an outside place to secure the venting pipes in place. There also was no insulation or foam added to insulate the area. The AC was poorly installed as seen in the picture below.
Then when I called I insisted on having reliance employees come to fix the mess they left behind. The technician said the venting pipes were so poorly installed that I could have gotten carbon monoxide poisoning once I turned my furnace on. They also said they would have done a much neater job at installing the AC. The price was right, but I recommend you insist on reliance employees installing the units for you to ensure your personal safety. The technicians said I should write a review to push reliance to properly train subcontractors to do their jobs properly.

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Company Response

I'm sorry to hear about your disappointing experience. You are welcome to email me at hkrizsan@reliancecomfort.com if you require further assistance. -Haley

Keith in Toronto
Keith in Toronto
0 reviews Ottawa, ON
10/10

HRV replacement

Efficient clean installation by Rob and Ryan of Reliance Holmes. No fuss, no muss and all done in under 4 hours. Balancing completed immediately after installation. Salesman Mario was knowledgeable and polite. RH handled the clean up quickly and left the premises tidy. Highly recommended!

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Company Response

Hi Keith, Thank you for your terrific review and recommendation. We truly appreciate your support. - Gemma

Norm Murdock
Norm Murdock
1 review Ottawa, ON
10/10

Furnace and AC Install

We had a new furnace and AC installed and very satisfied with both the sales and service. The installers, Greg and Jake worked their butts off during the extreme heat throughout the day so we could have our new AC unit up and running as soon as possible. Very courteous and knowledgeable and a done well done. Thanks again Greg and Jake

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Company Response

Thank you for your excellent review Norm and for taking the time to share your experience. We appreciate your support. - Gemma

blevasseur
blevasseur
1 review Ottawa, ON
1/10

Buyer beware

Contacted Reliance Ottawa to schedule a service call for my broken AC. That cost $111.87.
Turns out my AC was 12 years old and a new AC was needed.
Service Tech told me that if I bought a new AC, the service charge would be deducted from the new AC.
Decided to purchase a unit for $4k. Paid on my credit card same day.
3 weeks later, still waiting for them to reimburse the $111.87.
Contacted the sales rep on many occasion. He told me that Crystal from the office would be calling me. It's been 3 weeks now . Still no phone call, still no credit...
They are very nice when it comes for customers to buy but after service stinks.

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Company Response

I’m sorry to hear about your disappointment. Please email me at gwillson@reliancecomfort.com and I would be happy to assist you with your concerns. - Gemma

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance Holmes Heating And Cooling Ottawa

At Reliance Holmes Heating & Air Conditioning, the safety and well-being of both our Customers and our Team Members is always our top priority. We are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. We have implemented strict safety protocols to provide both our Customers and Team members with peace of mind during this challenging time. We continue to provide the exceptional customer experiences we are so well known for and want you to know that we are here for you when you need us.

To help with prevention, we are taking the following precautionary measures to protect our Customers.

Our Team Members have been equipped with an ample supply of:

* Hand sanitizers
* Disinfectant wipes
* Masks
* Single-use gloves
* Boot covers

We know that this is a difficult time for all and we want you to know that we will be there for you and are taking all the necessary precautions to keep you and your family comfortable and safe.

Reliance Holmes Heating and Air Conditioning is one of the largest and best known HVAC sales and service providers for many reasons, including:

We've been in business for over 45 years since
We're one of the largest HVAC contractors in Ottawa,
Many of our products are eligible for an assortment of government and manufacturer rebates
We sell and install only the highest standard of heating, cooling and air quality products and services.
We offer comprehensive repair services and protection plans to keep our customers comfortable year-round.
Our HVAC technicians are some of the best-trained professionals in the industry.
We genuinely care about your well-being and will work hard every day to earn your business and trust.

Furnace Repair and maintenance,
Air conditioner repair and maintenance,
Boiler & Water Heater repair and maintenance,
Fireplace and pool heater repairs,
Duct Cleaning,
Protection plans,
Furnaces,
Air Conditioners,
Water Heaters,
Tankless Water Heaters,
Boilers,
Hydronic Heating,
HEPA Ventilation Systems,
HEPA Filtration Systems,
Epurair Media Filter,
Humidifiers,
Heat Recovery Ventilators (HRV's)

CATEGORIES
Heating & Air Conditioning, Solar Panels, Solar Water Heating, and Water Filtration & Purification
PRODUCTS
Furnaces, Air Conditioners, Water Heaters, Tankless Water Heaters, Boilers, Hydronic Heating, HEPA Ventilation Systems, HEPA Filtration Systems, Epurair Media Filter, Humidifiers, Heat Recovery Ventilators (HRV's)
SERVICES
Furnace Repair and maintenance, Air conditioner repair and maintenance, Boiler & Water Heater repair and maintenance, Fireplace and pool heater repairs, Duct Cleaning, Protection plans,
BRANDS
SmartAir, Carrier, Rinnai, Buderus, HEPA, Epurair, Honeywell, GeneralAire, vanEE,
WEBSITE
http://www.holmesheating.com/
YEAR ESTABLISHED
1962
MEMBERSHIPS
Better Business Bureau (A+ Rating),Heating Refrigeration and Air Conditioning Institute of Canada,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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