Reliance Holmes Heating And Cooling Ottawa

Heating & Air Conditioning
5-1050 Baxter Road Ottawa ON K2C 3P1
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marg.maddock
marg.maddock
2 reviews Ottawa, ON
0/10

Furnace replacement

I would give them less than one star if I could. In May, they billed us the wrong amount for a new furnace and took out the money from our Mastercard account. To date we have called them SEVEN times over two months!!! Nothing happens even though everyone we talk to agrees we are owed over $1200. More buck passing and promises but no actual refund.
If you deal with them be very aware they are not interested in solving billing problems unless you owe them money. We have the contract, and they billed us the wrong amount. It should be simple.
As well, they contacted us a month after the installation to book the installation again. We had to explain that it was already installed.

Horrible experience all round.

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Company Response

I'm sorry to hear that, please email me at ncousley@reliancecomfort.com and I will certainly look into this for you. - Nicole