I needed my water heater repaired asap as hot water is needed to operate my heating system. Reliance Holmes was the only company who was able to get someone to my home the same day I called. Marc arrived earlier than I expected. He was polite and respectful and answered all my questions. He picked up the required part and returned to install it promptly. I was very impressed that he showed me the damaged part and explained the damage. I have never had a repair person do this before. Thank you Marc and Reliance Holmes.