Francis Home Environment Heating And Air Conditioning

Formerly Francis Home Environment Service Experts
Heating & Air Conditioning
105-1926 Merivale Rd Ottawa ON K2G 1E8
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Francis Home Environment Heating And Air Conditioning
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94%

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Reviews by rating (past 12 months)

Reviews for Francis Home Environment Heating And Air Conditioning

Average customer rating:
9.5 10 (383 reviews)

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Rob from Ottawa
Rob from Ottawa
1 review Ottawa, ON
10/10

Furnace Yearly Maintenance

Excellent, Professional service! Called ahead to confirm and right on time. Pleasant. quick and thorough. Keeps me from worrying about any problems with winter heating. They installed the furnace about 5 years ago & not a single problem or concern since.
Thanks!

Approximate cost of services:
$150.00
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Company Response

Rob, thank you for taking the time to write this review. We are happy to hear of your satisfaction with Francis Home Environment Service Experts and appreciate your business!

T Bova from Ottawa
T Bova from Ottawa
1 review Ottawa, ON
10/10

furnace repair

Shawn did a great job on the repair. He explained everything he was doing and fixed everything in timely manner. He also provided good advice. Heat was back up and running very quickly!

Approximate cost of services:
$220.00
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Company Response

Thank you for taking the time to share your review. We appreciate your business!

Mollie MacCormac from Ottawa
Mollie MacCormac from Ottawa
1 review Ottawa, ON
10/10

Furnace Maintenace

Sean was professional and clearly explained the work that he did and the advantages of new replacements of filters. He reviewed the new programs in place for service contracts before I signed.

Approximate cost of services:
$195.00
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Company Response

Thank you for taking the time to share your review. We appreciate your business!

roger batchelor from Ottawa
roger batchelor from Ottawa
1 review Ottawa, ON
10/10

full heating and cooling system

Josh & Kevin were very professional. On time, polite, friendly and competent. Our home was kept clean and damage free after completion of the job. Thanks to Scott the service man who recommended the upgrade and to Julie the sales rep for her assistance in helping us select the new system.
You guys at Francis are great!!!
Roger and Kelly

Approximate cost of services:
$10,000.00
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Gord Ward from Ottawa
Gord Ward from Ottawa
1 review Manotick, ON
10/10

heating

Had trouble with our furnace, and called the number on the unit: francis Home Enviroment. Service man showed up the next day, and one look at the old unit (17) yrs said sorry a new one is required. He called his saleman, and that same night,Patrick, showed up to inform us on what type of unit, and costs involved. Because of the professional of the service man, and the salesperson, it was easy to chose a "lenox" furnace. The price was far below what I was expecting. $4,000.00. once the contract was signed, the next morning two installers showed up at 08:30, and by late afternoon, had heat in the home. Right from the srevice man: exceptional,polite, professional, to the salesperson: who knew his stuff, and directed us to a product that we needed, for our home. His willingsness to help us sealed the deal for the type of unit, along with a good price...The two installers were polite, professional, and went out of their way to ensure the unit was installed properly, and also were extremly clean to the work and clean up after. I was extremly satisfied with this company, and will continue to use their service. plain and simple these guys are good. Call them!!!!!

Approximate cost of services:
$4,000.00
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patricia niles from Ottawa
patricia niles from Ottawa
1 review Ottawa, ON
10/10

instalation new furnance

very good service and clean and and very helpful and very satisfy with the whole experience.So now we are comfortable and warm for the service and I must say they cleaned up after themself and had the salesperson come by and make sure everything was done and was running ok and spoke to us and was very polite and very informative and helping us understand are new furnance

Approximate cost of services:
$7,000.00
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Jo-Ann from Ottawa
Jo-Ann from Ottawa
1 review Stittsville, ON
10/10

Purchase and Installation of Furnace and A/C; Installation of Hot Water Heater

Tim (Sale Consultant), Terry (Installation Technician) and installation crew Dan and Matt provided excellent service. They were professional, courteous, patient (it was a complicated home design they needed to work with), tidy and punctual. They provided us with multiple installation options and they clearly explained the advantages and disadvantages for each. They kept us informed of their progress at each juncture and checked with us to ensure we were satisfied with each step. They exceeded our expectations - 110% satisfied. Thank you for the exceptional experience. Thank you Costco for providing Francis Home
Environment as their subcontractor.

Approximate cost of services:
$11,000.00
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J. L. Robertson from Ottawa
J. L. Robertson from Ottawa
1 review Orl, ON
10/10

Furnace Installation

Don and Mauroon arrived on time, were friendly, efficient, competent, thorough and tidy, clean and respectful. Julie's assessment was accurate and impressive, with a very prompt and satisfactory follow-up. Not only would I recommend this company but have done so with great interest by two homeowners in a purchase in the near future. Thank you also to Paul for his quick and simple solution to a curious issue.

Approximate cost of services:
$5,800.00
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PPB from Ottawa
PPB from Ottawa
2 reviews Ottawa, ON
2/10

New Air Conditioner Installation

I would say my impression from this company is mixed. I was able eventually to get what I wanted but only after a lot of hassles and only because I have some technical knowledge that helped me to argue with their "experts".

After some research in September 2011 I requested a quote from this company for the new installation of an air conditioner. As per their advertising they promised thoroughly review every house specific factors and then advise proper solution. So, I did call to ask somebody to come to do their examination. Instead I was shocked that after just a few very basic questions a person on the phone (who sounded as being in a hurry) just gave me a price verbally and that was it. I was not happy, communicated about this to administration of Service Experts Heating & Air Conditioning and, surprisingly and this is plus to them - they reacted, admitted that it was not done right, promised that this is not their normal practice and sent me a specialist. So, he came, left a written quote, but because of the first impression was not good I decided do not order from them.

However, in Feb 2012 I asked a company (without a name) in Costco, under Costco umbrella, to come to give me a quote. Guess what - somebody came from Home Experts. Well... As since they came from Costco, Costco provided warranty, and there was a very good discount from Costco I decided - Ok, everybody does mistakes but as long as they are acting under contract with so reputable company as Costco, they admitted their previous fault, I will hire them. So I did.

Installation was done in March, and due to season it had to be done in two stages - installation comes first than later they should come and fill the system with cooling agent.

Phase 1.
Cons. Installation was done on time, outside unit was installed on a standard concrete plate (about 2") but the plate they did put right on the ground, without gravel pad. It was not stable, was swinging if I touch the unit. So, I requested from them to do what they promised (and they promised they will put good gravel base under the unit). They did not like it but I said I will not sign the work order. At this time a sales person came who seems like was also managing their work. Here is again positive part - he without any questions agreed that it was not right installation, told to workers to put gravel pad and so they did. So, eventually, with arguing but the installation was completed.

They promised that when warm weather comes they will call me, I should not even call them, and their team will come to fill system with coolant.

They never called me.
Warm weather was already in April, but I gave them time until end of May, I think, and then I did call . Service Experts. They promised to send somebody. A person came, did his work, reported to me, and I asked to check system before he leaves. System was not working. He was at our house at least an hour after installation, re-checked pressure, did not find anything wrong, and was trying to tell me stories that this is Ok for the first time, and was trying to escape. To give you some numbers - after 1 hour at least with initial temperature inside the house +26, temperature dropped to +25 and did not want to go down anymore. So, after an hour he eventually agreed that something not right, tried to get signature from me for his work order but did not get one, promised that he will report it immediately to the company and they will call me to decide what to do with the unit. Then he escaped rapidly.

Of course - no calls from the company. I did call several times, eventually found out that my order closed as "everything is Ok, installed".

I have equipment and some knowledge and measured intake and outbound air stream (for air conditioning system there should be specific difference in temperature that shows that air is being cooled). The difference was from from 1 to max 1.5C - it means system did not work at all.

Well, after number of calls and re-calls they sent me another specialist. Now again positive part comes. It was real specialist. He did not talk much in the beginning but just took measurement, then he agreed on the spot that nothing is working, found the issue (not enough pressure in the system), added coolant, and was done in 30 minutes from time he came until he left our house including testing stage. He left a business card and I will for sure write positive review for him (seems like he was subcontractor) when I find it.

Result:
I was able to get from Service Experts Heating & Air Conditioning what I wanted but with a lot of hassles and only because I has some technical knowledge and was able to argue with reasoning.

Verdict:
I would never again order anything from this company, ever.

Approximate cost of services:
$3,100.00
What could this company do to improve their services?
1. Better manage their subcontractors 2. Be reliable in what is promised
1 of 1 people found this review helpful.
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Tracy Pike from Kanata
Tracy Pike from Kanata
5 reviews Kanata, ON
0/10

AC Servicing

Fall 2012 we hired Service Experts to service our furnace and signed up for the AC to be done in the spring as well. When we turned the AC on for the first time we noticed water coming out from under the furnace, so we threw down some towels, turned off the AC and called Service Experts to make an appointment for the Spring AC service. The technician came, we explained the watr issue and let him get to work. When he was finished we asked about the water issue and he said that everything was working properly now. The receipt outlined all the work done, including that the drain line was cleared. It wasn't. We turned on the AC and went about daily life. We were out of the house a lot and a couple of weeks later went downstairs to discover that the basement was soaked and that all the wood flooring was ruined. We called Service Experts and they sent a second Technician in who had to clear the drain line with blasts of compressed nitrogen. The drain line was completely clogged. We had to go through the Insurance Company to get a company in to take up the floor, dry out the basement , check for mold, and replace the floor and baseboards, which took months.
All of this because the first technician didn't do his job properly. Never Again!!

Approximate cost of services:
$289.00
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More about Francis Home Environment Heating And Air Conditioning

It’s the Right Time to call Francis Home Environment Heating & Air Conditioning! We've changed our look, but not our commitment to you. Francis Home Environment Heating & Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for ...
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