Western Bathrooms & Liners

Bathroom Renovation
501 Cleveland Crescent SE Calgary AB T2G 4R8
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Bathroom Renovation
Western Bathrooms & Liners
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84%

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Reviews by rating (past 12 months)

Reviews for Western Bathrooms & Liners

Average customer rating:
8.2 10 (46 reviews)

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Joanne in Calgary
Joanne in Calgary
1 review CALGARY, AB
0/10

Bathroom renovation

We hired Western Bathrooms to do a package bathroom renovation. They used cheap materials and their workmanship was very poor. They paid themselves with our credit card before the work was completed a breach of their contract. They told us they were done with us. We talked to our credit card company and they told us to have the work looked over by another renovation company and have the second company write a report. We did this and the report said the blue board had to be redone as it had been breeched. The tile work that they had started was very poor. The tiles were not uniform or flush. When they started tiling we asked if they could make the tile flush and uniform and they said it couldn't be done. We asked if they had another tile man and they said no. Also the vanity and counter top they installed was chipped. After they found out we had another company come in to inspect their work they offered to finish the tile work. They even said it was a poor job and reflected poorly on their company. By some miracle they said they could get another tile man-something they couldn't do earlier. After all the half truths and poor quality material and poor workmanship and paying themselves before the work was done we lost all faith in this company. To make a long story short we went for 5 weeks with an unusable incomplete bathroom the toilet had not been installed ,the shower wasn't finished, the vanity and counter top were chipped and needed to be replaced , the tiling was not done neither the wall around the tub or the floor we finally got a second company to do the tiling and we are now waiting for a new sink and counter top which we ordered from Home Depot. It will take 3 weeks to come in and then we have to have a plumber in to hook up the water for the sink. We complained to the Better Business Bureau but with nothing done. We have lost the money as Western Bathrooms paid themselves and we have had to pay a second tiler and buy a new counter top and sink. This bathroom renovation has cost twice as much as it would have had we got a proper job done in the first place. They are nice to you until they get their money and then they want nothing to do with you. I would never recommend this company to anyone. It has been a nightmare. Research the renovation company very carefully. I wish we had.

1 of 2 people found this review helpful.
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Company Response

Hello Joanne,
I am sorry to hear about your wait time, unfortunately I am unable to pull your invoice through Homestars because of how long ago your review was done and at the time also we were unaware of Homestars and that there had been reviews.
I know at the time are showroom was being relocated and are management was going into some changes. But never the less communication is key and I am sorry of the hold time.
Custom orders can take time and sometimes shipments do effect the timelines. If there is anything I can do please contact me (Daniel) and I can come out and have a chat and see if we can come to a better solution for you.

peter in Calgary
peter in Calgary
1 review CALGARY, AB
10/10

Bathroom fixture

Very Good service... very staisfied. Detailed and very thorough professional work. Staff was very friendly. He also fixed some other minor work which was not cover in the job. Highly recommedable.

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Company Response

Peter,

Thanks so much for this review! Though its been some time now, we still hope that you are as happy with your beautiful new bathroom now as you were five years ago!

Our reviews allow other potential customers to somewhat experience what you had! We thank you kindly for your review and hope to work with you again in the future for any of your renovation needs!

- The Western Team

Vinay Garg in Calgary
Vinay Garg in Calgary
1 review Calgary, AB
0/10

Washroom renovation

They left the work incomlete and never bothered to inform me that they are leaving some work. When I called them they were very rude. When they want your money they are very polite, but after that they don't bother about the customer. I would never recommend them to any body.

1 of 2 people found this review helpful.
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Rick in Calgary
Rick in Calgary
1 review Calgary, AB
0/10

did a full bathroom reno

they used cheap materials (tiles cracked, faucets broke, toilet leaked) and cheap craftsmanship. The tub was not glued in properly and leaked into the basement. It tool 3-4 months for them to deal with our issues. we would not use them again.

1 of 2 people found this review helpful.
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John Crosby in Calgary
John Crosby in Calgary
2 reviews Calgary, AB
3/10

Renovated bath and 1/2

Started with toilets that would not fit even though I told them they would not fit. Tiler did incomplete job in main bathroom and had to come back to complete it. The replaced and glued the mirror when the were told not to and had to come back to remove it. I had to fix the wall behind the mirror to put up a new one. Did not put floor tile in level in 1/2 and it cracked the toilet bowl. Luckily I got a new one under warranty and I had to reinstall and shim it properly.

1 of 1 people found this review helpful.
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Joce InCalgary
Joce InCalgary
4 reviews Calgary, AB
10/10

Master Bathroom

Very Efficient and on time. Quality workmanship and very attentive to our needs. Was recommended by word of mouth by a co-worker and not worried about anything. Will be contacting them for our basement reno.

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Company Response

Joce,

It was so lovely to work with you in the past. Thank you for your review!

We would love to help with any future renovation needs! :)

- Western Bathrooms

Joce InCalgary
Joce InCalgary
4 reviews Calgary, AB
10/10

Master Bathroom Reno

I was skeptical that all would be done on time but they surpassed my expectations. Great workmanship and no surprises. I would nor hesitate to recommend this company to family or friends.

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Company Response

Joce,

It was so lovely to work with you in the past. Thank you for your review!

We would love to help with any future renovation needs! :)

- Western Bathrooms

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Western Bathrooms & Liners

At Western Bathrooms & Liners, we aren't special because we believe we are (though our moms sure think so,) - but we have experienced, tailored and progressed in the industry for over 26 years.

Western Bathrooms & Liners was the first company that started offering bathroom packages, which we announce weekly in local newspapers. Our services include complete bathroom renovations, such as flooring, heated tile flooring, vanity and countertops, granite, laminate, toilet installation, tub to shower conversions, tiling bathrooms, new plumbing, ensures and custom designed bathrooms and more . Western bathrooms offers Calgarians great value for their dollar. We are fully insured, bonded, have workman's compensation, and all of our employees and workers are fully trained and certified in their fields.

There is a different specialist for each aspect of your renovation, meaning the same person installing your tub and toilet will not be the same person as doing your tiling, or installing your glass for your shower or your granite counter top.

After completing over 26,000 bathroom renovations in Calgary, we are proud to stand by our great reputation and our quality work.

CATEGORIES
Bathroom Renovation
SERVICES
Bathrooms renovation, Bathroom design, Bathroom Redesign, Vanity installation, Granite installation, Shower Renovation, Tub to Shower conversion, Ensuite renovation
BRANDS
Schluter, Delta, Moen, Kohler, American Standard, Grohe, Acri-Tech, Hytec, Maax'Spa, Toto, Caroma, Bain Ultra
SPECIALITIES
Bathroom Design, Ensuite Design, Ensuite Renovation, Bathroom Renovation
WEBSITE
http://www.westernbathrooms.ca/
YEAR ESTABLISHED
1990
PAYMENT METHOD
Debit, Credit, Cheque
LICENSES
Alberta Services
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.