On Friday afternoon our washing machine quit and we called TASN. Rick arrived at our house Saturday morning, and phoned us prior, letting us know he was on his way. Having not dealt with TASN before, we were relying on his Google and HS reviews. All of them held to be true. Rick arrived, was courteous, professional and quick. He diagnosed our problem, and gave us a variety of options to proceed with. Ultimately, he strongly recommended to purchase a new machine, rather than fix the old one. It was nice to have a service professional give us his honest opinion. He also guided us in the direction of major brands to avoid, and ones that are reliable and easier to repair down the road. I'll be phoning Rick again when it's time to repair an appliance in our house.