Verdun Windows And Doors

Windows & Doors Installation & Service
104 rue Clement RR 1 Vars ON K0A 3H0
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Reviews for Verdun Windows And Doors

Average customer rating:
9.6 10 (850 reviews)

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Brad in Kanata
Brad in Kanata
6 reviews Arnprior, ON
10/10

New Windows

Verdun Windows were recommended to us by others and the reviews here and elsewhere agreed. Very professional and courteous, right from the start. Estimator showed up on time and provided a quote that was the best we thought considering cost and quality. No salesmanship. Installers showed up on time, did a great job. We are very happy and would recommend Verdun Windows to anyone.

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Company Response

Brad
Your trust and recommendations are greatly appreciated

Alec

O. in Ottawa
O. in Ottawa
1 review Ottawa, ON
2/10

High end pricing, low end customer service

When reading the reviews, we were confident about our choice to go with Verdun. What a mistake that was!
Not a quality concern, the windows we got are very good quality, can't deny that.

The customer service on the other end ... is an absolute disaster. It all started with the installation ... when one of the installers decided that talking to us inappropriately, using disrespectful language and terms, very close to insulting us, in our house, was totally acceptable behavior when dealing with customers.

It kept on going when a technician was sent two weeks after installation to confirm that we indeed had a job not finished, all the while being obnoxious and trying to make us believe that a window that's crooked, or a new window that loudly cracks when being opened is "normal".

It kept on going when we had no follow up whatsoever to let us know after his visit when everything was going to get fixed. We had to call to enquire and all of the sudden, finally, get an appointment scheduled for 10 days after the call.

It keeps on going when that appointment did not fix every issue we had, because Verdun keeps "forgetting" things off the list.

And now - again - nobody follows up on any of this. They don't really seem bothered by fixing any of the issues, over a month after installation. And to make things worse in terms of customer experience, nobody also takes the time to answer a simple question we asked 5 times already about the warranty!

And I should mention that obviously nobody took the time as well to apologize for the installer's behaviour since it happened.

So really - why would we ever recommend Verdun to anyone?

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Cindy from CP in Vars
Cindy from CP in Vars
0 reviews , ON
10/10

New Windows - New Great Views

Had 4 windows installed, LUV them!!! Great service, the whole team was great from start to finish. Professional service, cleaned up all the mess. Good people to work with. Very happy

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Company Response

Hi Cindy
Thank you for sharing your experience
Wishing you a wonderful day

Alec

natalie_forget in Ottawa
natalie_forget in Ottawa
0 reviews Ottawa, ON
10/10

Patio door and basement windows

Simon and his crew were fantastic. Very professional and cleaned up when they finished. They showed me all the work and wanted approval before they packed up
Would highly recommend verdun to anyone

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Company Response

Hi Nathalie
Great news! So happy all went as planned
Enjoy the new products
Alec

Not a Happy Customer in Ottawa
Not a Happy Customer in Ottawa
3 reviews , ON
10/10

Verdun Windows and Doors Installation

We just had all our windows and doors installed by Verdun and could not be more pleased. Everything thing looks amazing. John and Greg did a wonderful job. Answered all our questions and met our concerns. I would highly recommend this company.

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Company Response

Thank you so much for the review! We'll be sure to pass your kind words on to John and Greg. We appreciate the recommendation and hope you enjoy your windows and doors for years to come!

155 Montclair, Hull in Vars
155 Montclair, Hull in Vars
0 reviews , ON
10/10

WINDOW INSTALLED + PUTTING UP A WALL

Verdun has the best quality for windows, putting up the window and creating a wall for the smaller window was done in a timely manner, they left the place clean, I am totally Satisfied of the work done. We will call them again! : - )

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Company Response

Good day
We are so happy to hear all went as planned
Thank you for giving us the opportunity to complete this project
Best regards
Alec

Private User
Private User
Private User reviews , ON
10/10

Thank you for replacing our foggy window under warranty.

Out of a dozen windows installed 9 years ago, only this one gave us any problem. Benjamin was friendly, neat and did the job quickly. We appreciate the excellent service.

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Company Response

Thank you for the review! We'll be sure to pass your kind words on to Benjamin!

Thank you for choosing Verdun!

Private User
Private User
Private User reviews , ON
8/10

Front door

Great job by Kevin and his installation team - very happy with our new front door. Took the time to explain the job and advise of finishing. Friendly, fast and efficient!

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Company Response

Thank you very much for taking the time to leave a review! We'll pass your words along to Kevin and his crew. Enjoy your new front door!

? in Vars
? in Vars
0 reviews , ON
10/10

Patio double doors

Extremely pleased with the product as well as the installers. Had the same fellows as before. Professional, quiet, considerate. Paid great attention to detail. Would recommend this company for windows and doors.

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Company Response

Thank you for the kind words
Wishing you a great day

Alec

Phil in Vars
Phil in Vars
0 reviews , ON
10/10

Front door replacement

Awesome service from the sales visit to the last bead of caulking. My wife wanted a door that wasn’t in the catalog but the sales guy made sure she got it regardless. The installer was super efficient, polite and left the site spotless.

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Company Response

Hi Phil
That is great! So happy we were able to deliver the requested product
From all of us thank you
Alec

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Verdun Windows And Doors

Our History

Verdun Windows and Doors has been proudly serving the Ottawa-Carleton region since 1982. Before the doors opened, we laid out 4 key core principles to our business that we constantly recommit ourselves to:
- Integrity our reputation is based on it. We have a genuine appreciation for your business and patronage.
- Honesty in everything we do. This is the only way to build trust with our customers.
- Efficiency in every aspect of our business. From manufacturing, to sales, to installation, to the follow up post sale.
- Accuracy whether we’re pricing a job out for you, or measuring on an installation, accuracy ensures that no surprises come up inconveniently.

Where We Are Today and Our Future - 34 years later and growing…
200 employees
42,000 square foot one-of-a-kind manufacturing facility in Ottawa
The largest installation team in the Ottawa-Carleton region for residential window replacements and new installations
National industry leading organization
Our future doesn’t include just being content with our industry-leading reputation. Part of our success has been a constant re-commitment to the principles which have brought us to where we are today. When you give us the opportunity to earn your business, we take that trust very seriously and appreciate it — the same way we did over 34 years ago.
Vinyl windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors, Window, door and patio door installation. Siding installation. Custom window installation, Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colors, trellis & glazing.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
RevoCell windows, PVC windows, replacement windows, new windows, casement windows, double slider windows, double hung windows, fixed windows, custom windows, awning windows. Patio doors, front doors, side doors, back doors.
SERVICES
Window, door and patio door installation. Siding installation. Custom window installation.
BRANDS
We manufacture our own windows which go by the name of Nordik Windows. We also carry Standard & Decko patio doors and Fenntech steel entry doors.
STYLES
Front door, side door, patio door, casement, double slider, double hung, fixed, bay window, half moon, custom sizes, colours, trellis & glazing.
SPECIALITIES
We specialize in window and door installation. Ottawa's only one stop shop; we sell, we manufacture, we install and we service!
WEBSITE
https://verdunwindows.com/?utm_source=homestars
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
200
RETURN POLICY
None
PAYMENT METHOD
Visa, Mastercard, Cheque, SNAP Financial
MEMBERSHIPS
BBB, Energy Star, Intertek
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20 year full warranty on all our products. Labour, Service, Parts, Hardware. Free to transfer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.