Verdun Windows And Doors

Windows & Doors Installation & Service
Vars ON K0A 3H0
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HomeStars  >  Moving & Storage in Ottawa  >  Verdun Windows And Doors  >  Installers great- Need adjustments
Private User
Private User
Private User reviews Gatineau,
6/10

Installers great- Need adjustments

Installers were great and have done many of our windows over the years.

Pricing is now much higher than before but previous service and quality were excellent.

However, their newest version of windows (which are supposed to be better), require an additional visit since these installers aren't given the additional tools to finish the job requiring adjustments. I am not pleased to have to wait for another person to come. This would have to cost to send another "adjuster but then it is included in the price for an unnecessary visit if all the adjustment tools where given to the first pair of installers. I consider this very inefficient, wasting their time and our time. Only plus to this is they will only get payment when the installation is complete.

Approximate cost of services:
$8,500.00
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Company Response

Hi there, thank you for sharing your feedback with us. We apologize that we require a follow up visit to ensure your new windows are perfect. These are indeed our newest and best performing windows, we 100% stand by this and believe in the quality of them to warranty them for 25 years (longer than your previously purchased Verdun windows). Our installers should all have the tools and training to perform this work in order to avoid a follow up service appointment. We will work with the installers to make sure they have everything they need moving forward.