Replaced all the windows of our house. 29 window units.
1) sales process - good
2) overall experience stressful- site is a private home not a construction site
3) updates from manufacturer prior to installation - good but started 6 weeks later than originally expected;
4)Installation : now complete ; one problem outstanding
a) planned for 3 days - took 9 days ( 5 work days, 3 day weekend, 1 sick day)
b) extra time not installer fault - they identified complexity early
c) installers competent, polite, well equipped but a bit messy
4) overall quality control from vendor during installation needs to be
much better
5) glad it is over but need to address the problem - installer will be contacted.
d) some minor issues with missing parts during installation.
- Approximate cost of services:
- $26,000.00
- Company Response
Hi There, We are sorry to hear that you had these issue. We have tried to find your file without success. Please give our office a call and we will have this handled for you right away.