Verdun Windows And Doors

After some research and speaking with other clients of Verdun I decided to go with them because I wanted to buy local and the revocell window was the best quoted. I ordered my 5 windows in the beginning of July. It was a supply only meaning I installed them myself so I took the measurement myself and call the salesman to get a quote. I’m no expert but it did this over 50 times before. The salesman told me he needed to take the measurement himself before the order because he was the one responsible for fit of the window. When he came he proposed to make them ½ inch deeper ( 8 inch instead of 7 ½ ) so the outside would look nicer and have a better place for the sealing joint. I asked him to price me the best window they had and if they had triple pane. He said double pane is all they have. So I trusted his “expertise” and order
A few weeks after the order I go back the Verdun Website to realize that the Revocell is now offered in Triple pane option. That was my first disappointment. I specifically ask for the triple pain. I assume if it was going to be available in a few weeks the salesman could have told me.
2On July 29th the windows came and I installed them on august 8. After being plumb and square half of them would not even open at all. On top of that the color of the outside windows was not going deep enough so we could see the white of the casing by ½” (proposed by the salesman). The shakers joints are not square and the window sashes are bowing in. I was pretty disappointed so I emailed the Salesman on August 14 with pictures attached. I waited 6 days then called him after not getting a response and left a message. I call him back the day after he said he get so many email that he didn’t remember mine and It was not a big deal they just needed adjustment. So on august 27th he came back and told me they were too busy at the plant to do quality control and he was going to drop me a special adjustment key and he was going to speak with the service manager.
On September 1st the service manager call me to book an appointment with a service guy to fix the 5 windows. The salesman dropped me the 50 cents service key that should’ve come with 5000$ of windows and told me every installer has them in their pockets.
On September 8th the service guy knocks on my door and says: They told me you have 1 window that I have to fix . The Gentlemen was not aware of he was coming to adjust 5 windows and on top of that he had a broken had so you can imagine he was not going to do much that afternoon. But anyway he was kind enough to have a look .While taking apart the window he broke one window sash. He believed my installation was wrong because the sash were bowing so much but after checking everything with the level on conclude with me that they didn’t put any shims on the long sashes to stop them from bowing. He also told me that the window depth was very wrong and the glass part should always be inside the insulated wall not sticking out like the salesman proposed. So basically ideally I should remove every window, take apart the inside and rip ½ inch. He apologized and said they were to busy at the plant to inspect the windows before they get delivered and told me he was going to say in his report that the absence of shims in the window was causing the bow. He suggested that I call the service manager and work something out so I left him a message on September 9th
On September 11th I called back the service manager he told me he didn’t get the message and the report from the service guy: Bad Installation. So he basically told me that everything was my bad and he can’t do anything for me and to talk to my salesman. So I called back my salesman the same day and I’m really not happy and he said give my until Monday morning to fix something .
On September 14th salesman call me back and proposed to send someone to remove the windows with me and re cut the entire interior to the right depth .I counter him with another suggestion if he could change the 2 windows facing west for some triple pane I was going to pay the extra and take care of the installation he said he would call me back by the end of the week
On September 30 I called him back he said he was still working on my case and was going to call the by October 3rd
7 months after I’m still waiting. I’m stuck with windows that I had to install twice because of someone else mistake. The quality of the windows is terrible and customer service is awful. I would never recommend Verdun to anyone. They look good from far but far from good.