Action Furnace Inc

Heating & Air Conditioning
4086 Ogden Road SE Calgary AB T2G 4P7
Write a Review
Write a Review

Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2020 winnerBest of 2020winner

Reviews for Action Furnace Inc

Average customer rating:
8.6 10 (287 reviews)

Sort by

Janet
Janet
3 reviews Calgary, AB

First Review

10/10

Always great service!

Ive used Action Furnace since fall of 2009 and cannot imagine ever going to anyone else. From the booking, setting up the Comfort Club Membership, billing, technicians or anyone else Ive ever come into contact with, the service and peace of mind Ive received from Action Furnace has always been wonderful.

Today my furnace received a safety inspection as well as a cleanup of my hot water tank, and Dale really went all out for me. Hes very personable, respectful, efficient, provides clear explanations for everything- and didnt leave so much as a speck of mess behind.

I also asked Dale about a humidifier and was excited to learn that having one installed would be quite affordable! Yay!!

Looking forward to the duct cleaning (and beyond) after my home renovation is completed.

Thanks! All of you have been phenomenal!

Approximate cost of services:
$219.00
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
10/10

Techs that know what they are doing!

We previously called another company and the tech had no idea what was wrong with our furnace. Then we called Action furnace and was impressed with their communication, and commitment to safety. They did a safety inspection on our furnace (the previous company failed to do so) and found some extra issues. The tech was able to diagnose the issue with the furnace and provide an exact price to replace. The tech was helpful and knowledgeable and answered all my questions.

Approximate cost of services:
$90.00
Was this review helpful?
Nadia
Nadia
1 review Calgary, AB
10/10

Product

my furnace was diagnosed by the technician Dylyan he was very friendly and very efficient and explained every thing after wards and he answered all my questions thank you Dylyan and action furnace for super reliable service I highly recommend action furnace for all my friends and family members.

Approximate cost of services:
$0.00
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
0/10

Broke my water tank and don't Honour their slogan "FIXED RIGHT OR ITS FREE! WE GUARANTEE!"

- Had my water shut off all day and then installers didn't even turn on my hot water before leaving and damaged one of the connections... I went almost 24 hours without hot water..
- The installers never reassembled what they took apart to get the furnace inside ether..
- They never used drop sheets in the area they were working in and I had concrete dust, and other debris all over my basement. Woke up the next day without any hot water to have a shower and had to get down and start scrubbing floors, because thats why I paid them $8000, just so their employees don't finish their jobs.. The funny part is they send you a email before the job starts and say that "THEY WILL CLEAN UP EVERYTHING"" I guess thats just more dishonesty though..
- I have found that the installer ripped the bottom layer of my siding off and damaged it to drill holes in the foundation and never put it back, because its broken obviously..
- My hot water tank is making sounds like a jackhammer, whereas it was perfectly fine before... It's quite a coincidence since they were trying to get me to buy one when they were installing the furnace, its like magic that it started making these noises days later don't you think???
- After speaking to management they have blamed a bird for my hot water tank making jackhammer noises.... Quite the excuse for not wanting to honour their warranty...
- They then offered me $150 off a new $3500 water tank.. Hahaha
- They left the holes they drilled in my foundation unsealed with huge openings that water or insects could get inside my home..
- Management made excuses for all the damages their employees did in and around my house, leaving doors and gates wide open when leaving. Zero accountability.
- The water tank is now making other banging sounds and constantly making a ticking noise.. I bet that must be other birds that live in my furnace right Action Furnace?
- They don't Honour their slogan "FIXED RIGHT OR ITS FREE! WE GUARANTEE!", because I am sitting here with a broken water tank still..

**I would add the videos I recorded, but it only allows photos. Might be a good update to allow videos..

Approximate cost of services:
$8,000.00
Was this review helpful?
Tempus_X
Tempus_X
1 review Calgary, AB
10/10

Friendly service with an eye for detail

The Action Furnace team did a great job (21 Apr, 8-12 slot, NW Calgary). Took their time to work through the tune-up and communicated their recommendations clearly. They were not focused on pushing additional sales which I appreciated, and walked me through the work they had done before leaving. Great service from the guys.

Approximate cost of services:
$130.00
Was this review helpful?
Private User
Private User
Private User reviews Okotoks, AB
10/10

Installation of air conditioner

We are the third household in our family to use Action Furnace. Marc was terrific to work with and covered all our questions thoroughly. The office staff were very helpful. Michael, the installer, along with Manny were great and made sure we understood the unit operation.
Everyone was very approachable and professional.

Approximate cost of services:
$5,800.00
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
10/10

Furnace service

I am happy that i call action furnce love they are service and i am continue to work with them.
. thank you

Approximate cost of services:
$165.00
Was this review helpful?
Michael in Calgary
Michael in Calgary
0 reviews Calgary, AB
8/10

Great Customer Service!

Matt from Action furnace came by to service the heating unit and clean the ducts.
Very good service. He did the little xtras that make all the difference.

Kudos Matt!

Michael in Varsity

Approximate cost of services:
$400.00
Was this review helpful?
Deb in Calgary
Deb in Calgary
2 reviews Calgary, AB
10/10

Great Service and Technician.

Of course our furnace would act up/stopped working on the coldest day right after the warm spell we had. Made the call very early in the morning and had an appointment set up for the same day. Trent showed up a little later due to staffing issues/illnesses, but thankful he did considering. Trent took the time to explain everything to us and changed out/serviced what was needed. He was very professional and very polite. Consider yourself lucky if he shows up at your door to do repairs.

THANKS TRENT!

Approximate cost of services:
$1.00
Was this review helpful?
Adriyel in Calgary
Adriyel in Calgary
1 review Calgary, AB
10/10

Furnace and duct cleaning.

Had the guy from Action show up, he did all the vents and dryer vent. Polite, patient, informative. Happy with the service.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Furnace Inc

Home of the Fixed Right Or It's Free Guarantee! Action Furnace has been proudly serving Albertans for 40 years. When you're looking for a furnace sales and repair company, we hope you'll remember Action Furnace. We post specials frequently so visit our website and then give us a call for discounts, contests, and free service giveaways. So whether you're buying a furnace, air conditioner, indoor air quality system, water heater, or humidifier we're there to help you and our work and prices are guaranteed to be the best.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High Efficiency Furnaces, Central Air Conditioning, Hot Water Tanks, Direct Vent Tanks, Tankless Hot Water Systems, Humidifiers, Water Softeners, Indoor Air Quality, Advanced Filtration Systems
SERVICES
Furnace & Air Conditioning Repair, Duct Cleaning, Scheduled Furnace Tune-ups
BRANDS
Amana, Goodman, American Standard, Bryant, Rheem/Ruud, York, Comfortec
WEBSITE
http://www.actionfurnace.ca
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
180
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
Visa, MasterCard, Cash, Cheque, Low Interest Financing
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
12 years parts and labour warranty on all installed heating and cooling systems.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.