Action Furnace Inc

Moved into my new home and soon found an air conditioner was needed. Got quotes and decided to buy from Action. The following summer it required cooling fluid. Action was prompt to reply to my call and with no charge.
This winter my furnace required repairs. However, due to the system's age original parts were no longer available. Action attempted to use a generic part but the furnace was not strong enough to function properly. Rather than risk complete mid winter breakdown, I decided to replace the entire system. Action gaveme a full credit for the parts and labour of the previous service call.
I find Action to be a reliable, trustworthy company.
For you next heating or air conditioning needs, Action Furnace is definitely a company you should consider.

Blower motor went on furnace during -30 week in Calgary. Action Furnace was recommended by many friends and came out and did service next day. The cost was much higher than I had expected and was not quoted an actual price over phone as they could not predict problem. I needed it done and worker was very nice and suggested I needed a cleaning. However when I went to start A/C it would not turn on. I tried to fix myself but was not able to find problem. Likely I had a friend have a friend come over to look at. I did not want to pay another 80 to 120 dollars to assess problem. After looking at unit he found A/C was not getting power. Traced problem to a broken wire right at furnace and in fact he said it looked disconnected. I then told him blower had been replaced in winter and he was upset he had not taken pick. He is a registered HVAC technician and said it looked suspicious. It may have been a simple error or a mistake but I would have at least been charged a service call and charged because it was not a problem related to blower. Very disappointed and would not recommend.

I bought two new high efficiency furnaces and two new hot water tanks. The sales and installation was very good. However, the upstairs furnace would not keep up with the air conditioner in the summer. I had service come out several times and they were very professional and nice. However the problem was never solved. They told me I need a stronger air conditioner which was odd because the AC worked fine with the old furnace. Now it is winter and the furnace will not keep up with the heat. I have adjusted the heat 0.5 degrees and the furnace has been running for 45 minutes with no temperature change. the nest thermostat says the temperature will be reached in > 2 hours. I'm not sure if they installed a lemon or if the furnace is too small but it runs almost constantly trying to keep up. I have called and left messages but have not received any calls back. I am not happy with the follow up service.

Our furnace started dying during the -25 degree cold snap last week and we couldn't get our house warmer than 16 degrees. We have a 3 year old and a 5 month old, so we needed to do something.

When I called Action, they initially were booking 2-3 days out, but when they realized we were repeat customers (they installed our AC a few years back) and that we had an infant in the house, they squeezed us in that day.

Our furnace was 23 years old, and while the technician told us he could repair it, it was going to be expensive so he suggested we consider putting that money towards a new furnace. We agreed. They came for a quote early the next day. In the meantime, the tech did a temporary fix to get us some more heat while we figured out what furnace we wanted.

We always do our due diligence so we received a total of 5 quotes for a furnace and humidifier installation.

Action's Comfort Advisor was very knowledgeable, up front on what was included in our quote and what we needed to consider when getting quote from other companies. That was very helpful as some quotes came in for just the appliance price, but when I confirmed if permits and work needed to bring vents to code, those weren't included in their quotes even though we discussed the work at my home. I found that some of the other vendors were very deceiving in how they wrote their quotes. Because of the info our Comfort Advisor gave us, we were able to ask the right questions.

Action wasn't the cheapest but they weren't the most expensive either. Since they are large and have a strong network of vendors, we got the furnace brand we wanted wanted with the quality service and warranties Action offers. What I appreciated was that I knew exactly what I was getting from Action.

The professionalism of the two installers was great. They were clean, personable and did the work quickly. Before leaving, they walked me through all the work they did and made sure I understood how to work the furnace and humidifier.

I never write reviews but was so put off by my recent experience with Action Furnace that I want to caution others. My furnace went down recently and I had a serviceman from Action Furnace come out to diagnose the problem for $49.99. The gentleman was kind and courteous and quickly diagnosed the problem as being a seized blower inducer motor that would have to be replaced. Within minutes he estimated that it would cost around $800 for the replacement cost and install but would have to call around to find the part before providing an actual estimate. He went to his truck to call a supplier and build an estimate and while he was out I immediately looked up the part online (using the part number on the part in the furnace). I discovered variable prices online from high $80s into the mid $200s obviously causing me concern. When he came back I was quoted $840 for the part and install but he did not provide a break down for the part and labor. I raised my concern with his estimate and told him the prices I saw online in addition to the fact that I noticed the install would only consist of 4 screws, a blow tube attachment, and 2 easy electrical attachments. He agreed that it would only take him several minutes for the install, but, I would neither be able to purchase the motor myself nor for less than $600. I told him I was far too concerned with the price differential and that I would pay for the diagnostic and continue to research it myself. He agreed and left with no problem.
I ended up purchasing the product myself from a local supplier that afternoon for $260 tax in and installed it myself with relative ease within 30mins. This is very alarming as there is close on $600 difference in the estimate I received (part and install) and cost of the part purchased on my own. This install would have taken an experienced servicemen much less time than me.... and would equate to a labor cost on the order of $580. Even if it took an hour to do with work, this labor cost would be outlandish and incredibly exploitive.
This is a dishonest and unacceptable way to conduct practice by Action Furnace.
I would highly recommend customers avoid this company and demand an itemized estimate of parts and labor costs when dealing with service companies. It is your right as a consumer to receive this information and verify costs before accepting an estimate.

The main reason I used Action Furnace was that they were available on Saturday and they also had video inspection. The quality of the duct cleaning was fine, however they forgot to block one of the cold air returns in the basement bedroom and the dust poured out onto the bed. The biggest issue I had with Action Furnace was they (Brett and Aaron) put this massive 8.5" x 5.5" Action Furnace sticker over the furnace installation sticker, which is completely uncalled for, as there was empty enough room on the furnace return to apply 50 stickers!

I had booked an appointment with Action for a tune-up and a duct cleaning. Within 5 mins of him being in my basement he shows me a black and white video and tells me that my heat exchange is cracked and that it will need to be replaced. Checked my second furnace, same thing. He then tells me that both furnace's heat exchanges are cracked and they both need to be replaced and that he'll make an appointment for the next day for a salesperson to come over.

All this happened within the first 10 minutes that he'd been in my house.

The tech we had last year told us we could get a couple more years out of them so we decided we felt pressure and before we spent $9000 we'd get a second opinion.

New Tech from different company comes in and tells us that if our heat exchanges are cracked that he will shut off the furnaces and cap them because that's the rules. He took colour pictures of the inside of our furnace and said that [{laughing} there were no cracks and that he will keep the pictures in our files and email them to us.
It was him taking responsibility if he was wrong.

I could go into more detail but it will bore you. I feel like I was swindled. I feel like the tech's at Action are paid commission if they help sell furnaces. I am so glad that I got a second opinion. I wouldn't recommend this company.

After 30 years it was time to replace the beast of a furnace that resided in our basement taking up half of our storage area. Action Furnace came by the door one day and we got to talking and the next thing I knew my husband had purchased a new furnace and installation was schedule for two weeks later. The boys showed up at the time they said they would be there, brought in the itty bitty furnace (it's itty bitty in comparison to our beast) they were quick efficient, polite and were extremely clean. The price point was comparable and would definitely recommend them in the future.

We are selling our house.. The new people asked us to replace our 40 year old furance... My husband if it works don't mess with it! Action sent out two very nice guys to do the job!! They explained how to use the thermostat and where to change the filters and how often what to buy and the best ones to get the best results also ask if they could send me filters!!! Who does that right? Action does! Very nice guys! Thank you Robert and Correy! Job well done! I will keep them in my contacts hope to see you next year to service my furance yearly! A customer for life! And see you soon for electrical! Thank you for being so fabulous!

We had great service from Action Furnace, right from the estimate to the installation. Took about a week for them to call us back to book an appointment for the estimate, then just a couple days from there. Since everything went at once, we decided to include air conditioning. The guys arrived on time, were very considerate, and took great care in making sure they did not make any mess going in and out of the house for supplies. They also cleaned up after themselves very well after the installation. We decided to go with the top high efficiency furnace as there was not a considerable price difference between it and the step down. We upgraded the water heater to slightly bigger to accommodate a newly developed bathroom. Everything has worked to perfection. We will need to call to have AC balanced though, as upstairs still does not get that cool. When the city inspectors game to check everything out, they both said that it was a very professional job and that it was extremely neat. We would use them again in a heartbeat!