We would just like to take this opportunity to send our thanks to your company in regards to the excellent experience we had with our recent purchase and installation of our new furnace and air conditioning unit. Alan, in your sales department, was very professional and explained in great detail exactly what we were purchasing. He walked us through the entire process which included explaining how to register with the government for the various rebates we would be eligible for.
The installers; Craig, Tyler and Chris were all very professional. They showed up on time, were neat in appearance and behaved in a most professional manner. As promised, they cleaned up the work site at the end of each day (2 day installation) and did an excellent job of the furnace/air-conditioning installation. They were extremely diligent and careful when removing the old furnace and bringing in the new one. They leveled the compressor unit and did a nice tidy job of caulking the exterior ventilation holes. They walked us through the process of using the air conditioner and explained how the furnace/humidifier/thermostat worked.
We would also like to thank Clayton for a job well done on the blowing out of our ducts. Clayton was also very professional and showed up when he was scheduled to and explained how long the cleaning process would take.
All in all, we have had a very pleasant experience dealing with Action Furnace and would not hesitate to recommend your company to our family and friends. All the individuals on your staff that we dealt with (sales/installers/booking of appointments/duct cleaning) were very courteous and professional. You have an excellent team and please keep up the good work!!
Dave and Darlene Harrison