Apartment building plumbing emergency that could NOT wait. Slight panic.
I called around to over ten other plumbing contractors. All booked. Next day at best.
Then I remembered Hammond. Never used them before but heard good feedback. Solid rep. Gave them a try. Like everyone else, they were all booked for the day at least. HOWEVER, they made the effort to check their plumbers' schedules, look for a potential window, and temporarily redirect one of their plumbers to take care of my emergency without materially impacting their workflow. They literally went that extra mile. Not to mention, the work was top notch, the plumber was very knowledgeable and professional, and quick. I will call Hammond first next time.
Clogged drain in an apartment unit. Was afraid of overflow from units above. Yikes.
It was a Tuesday. 6:30 pm. I called one of those 24/7 emergency drain companies thinking they would be able to send a plumber out asap in what was a bonafide emergency. Also, clogged drains are supposed to be there specialty. I was told they could send a plumber out on Thursday! Thursday! How is that 24/7 EMERGENCY service?
So, once again I tried Hammond. I would have called them first, but I thought: better to call a company that claims they specialize in drains in this case, as I knew the clog was bad and deep.
Hammond showed up in half an hour and got the job done.
And it's not because they are not busy. The plumber finished up my job at around 8:00 pm and he had two more jobs to go to that evening.