DeLuca Roofing Inc.

The workers were very accommodating and worked very hard. I think they did a great job.

Second time using Deluca. Once in Hamilton and now Cayuga. Excellent service from Harley and Doug for looking after leaks before the installation. Installation of cedar shingles on our home and cedar shake on our log cabin went extremely well. Would highly recommend Deluca.

Excellent experience from the start with Harley from Sales, Mike overseeing and the crew sent to perform the work. The crew was professional and we are very satisfied with the outcome.

Deluca replaced our entire roof 14 years ago. Great job, professional from start to finish.
Early this week small leak started. I contacted their office and was greeted warmly, explained the problem and was offered a service call with a possible charge of 125.00 dollars. I booked the appointment.
Two men arrived today ( 1/2 hour early) and following a discussion about where the leak appeared and where it might originate, the men went on the roof. They quickly identified an exposed nail and remedied the problem.
I was even more impressed when they said “no charge!”.
My Deluca experience extends more than a decade and in an era where we hear stories of substandard workmanship and unprofessional behaviour, I continue to have faith in this company.
When the time comes to replace my roof there is little doubt about who I will call.

11 years left on 25 year warranty which is void. DeLuca did not do their due diligence and check the attic. His explanation... back then they were installers, not roofers.

Roof done in the Fall of 2004 by your company. Bought shingles that were suggested by your sales person. Manufacturer of shingles now involved in a class action lawsuit for being defective.
Roofing companies made aware of situation with shingles much earlier. No effort made to contact clients who purchased product. No compensation i.e. labour offered for repairs now needed

Thank you Doug for a great service call. 30 years of great service from this company. I would not trust any other company with my roof. DeLuca has fixed a leaky sky light, which no one else could fix. They never up sell and are honest and trustworthy.

Last year we had a water leak in our Kitchen and called Deluca who installed our roof back in 2007. Doug L came out that day and thought that the problem was around the stacks. Unfortunately it was not. After several attempts the problem was found. A piece of the wooden roof deck had broken off right where the seams for the water shield and the seams for the roof tiles were (a perfect storm). This problem was very frustrating for both Doug and us but he was always very friendly and professional.

We had a roof installed by Delucca in 2009 - 8 years ago.
We were advised that their work was guaranteed for 10 years.
The shingles which were installed had a 25 year guarantee.
Now, 8 years later the shingles are all crumbled and dropping off the roof . The deck is full of crumbled shingles.
We contacted Deluca a month ago when tiles blew off the roof. Since then the rain is coming in. We were told we were on a waiting list. 6 calls later still no one had come to inspect the roof. Phoned again and got the assistant to the president (told the president does not talk to customers). She told us someone had come to look at the roof but he did not come to the door. Although our door was wide open from 6am to 9.30pm no one came near and we did not see a Deluca vehicle or a ladder anywhere on our property
Someone was to come to-day but never showed and did not phone. Admitted it was raining and some stormy weather but at least a phone call would have been expected to arrange an alternative visit.
I e mailed the company and sent pictures. A rep of the company phoned and was very offhand with us. He said that Delucca would take no responsibility whatsoever for the inferior shingles. After telling him we thought they should take responsibility or at least contact the manufacturer of the shingles to try to sort something out with them for replacement, we were advised (very rudely) that there was a class action against the shingle manufacturers and that if we had a complaint we should take part in the class action. As seniors and my husband suffering from cancer, this is something we do not have the energy to do. We have no other option than to have another roofer come along and replace the roof.
If nothing else, I would think Deluca should have contacted the clients to advise them of the class action against the maker of the shingles to allow them to make a claim.
I feel that we have received extremely poor service from
Deluca and they have obviously no regard for their clients.
I would certainly not recommend them to anyone looking for a roofer. Their work ethics are very poor to say the least.

Job was done with poor quality of shingles have to redone after 12 years. Bad customer service promised to help never returned calls and didn't come back to address issue