High Efficiency Cooling & Heating Inc

The Company Install the new unit with care and were very pleasant, polite and efficient. The Sale Representative was always helpful and made sure all my concerns was taken care of. Great Job to every one.

When my humidifier leaked this morning, I called High Efficiency service at 8.30 am and got a call back 30 min later from Jason, arranging to come over at the only time I had available.
Jason not only fixed my problem, maintained my furnace but he explained everything in detail, taught me how to maintain my equipment for best performance, recommended best suppliers .
He answered all my questions with great care and detail.
I feel I can take care of my furnace now and know that Jason B. has my back.
What a blessing!

My furnace stopped working and high efficiency can right away diagnosised the problem and fixed it right away. The technicianbwas amazing in helping us. He was knowledgeable and was able to give strategies to avoid future issues.

The only weird thing with high efficiency is how they accept payment. They don't deviate from there company policy and are very open in telling you that.

Very professional and detailed initial assessment performed by Charton. He then arranged a technician to come install the furnace within 3 days. Charton also provided a follow up visit a few days after installation. I would highly recommend High Efficiency to anyone.

Jason and his team arrived within 2 hours of initial call due to operational furnace with no heat. Performed diagnostic and heating was restored same day. Conducted multiple tests, adjusted gas flow valve, and provided recommendations for efficiency improvements. I would definitely recommend & use services again!

Our furnace of 18 years broke down on us during the recent cold snap. Charton from High Efficiency Cooling & Heating Inc. came by for a quote and explained the situation very clearly for us.

When we were ready to proceed, he was able to get a crew out to us the very next day. Great price for a brand new Carrier and great guy to deal with. Would highly recommend.

Jason the technician was very polite, professional and honest. He did not try and upsell us and took the time to answer all the questions we had. He produced a print of the the key metrics and left us with some practical money saving tips. I would not hesitate to recommend this company to my friends and family.

I contacted High Efficiency Cooling on a Friday night after discovering my 25 year old furnace wasn't providing heat (despite calling for it). Rick (the owner) was very kind and tried to help me over the phone do some troubleshooting but after 2-3 phone calls it became clear some parts were broken and needed to be replaced.

Unfortunately my furnace brand (Trane) isn't popular here in Toronto and Rick didn't have the parts that were needed for a weekend repair, needing to wait for Monday instead. After some discussion Rick recommended I consider purchasing a new furnace mainly due to its age and likely need for further repair in the coming years. Rick sent me some quotes ranging from $2800-$4000 and let me do some research. I ended going back and forth with Rick until 11pm on Friday night when I decided to purchase a new furnace because Rick's installer had availability on Saturday and they had the furnace I want in stock.

Saturday they came by on time (between 1-2pm) and brought the new Lennox furnace. The installation took about 4 hours, and the installer made sure to clean up after himself when he was done. The furnace installation was done well, wiring is clean and they installed new intake and exhaust using the white pipes (PVC) as per code.

The only thing the installer didn't do (despite me clarifying with him) was to configure my furnace for 2-Stage operation on 1 Heat wire. I was a bit disappointed by that, but for myself it was pretty straightforward to configure after reading the manual. However given Rick's phenomenal service, I'm still happy to give High Efficiency Cooling and Heating 5 stars. I'll provide my feedback to Rick for further training of his installer.

Having spent Saturday using 2 space heaters sitting in 15 degree temperatures with my young daughter helped me appreciate and be grateful when Rick came by with the new furnace and having it installed by Saturday night.

Thanks Rick for all your help.

Replaced my twenty year old furnace and air conditioning. Everything was very professional. Things were very well explained. All appointments were on time and the installation was done very well.

Furnace died. -30C windchill 10pm at night. Would have waited 2 days for Enersource (after an hour or so spent on hold). These folks answered right away and I got a call from a real technician 20 minutes later. Jay listened to the symptoms and talked me through a trick that got it up and running through the night so we warmed up again. No charge, no sales pressure. Next morning he arranged for the part warranty - I didn't have to do anything. Gave a 2 hour window for that day and showed up when he said he would, with the part. Took care of the problem in one short visit. Super polite, friendly and informative. An absolutely fantastic customer experience. I'll be switching my maintenance work to these folks, and giving them the first chance to quote when it eventually comes time to replace.