I don’t even know where to start. The customer service is the worst I have ever seen. They don’t answer phone calls, return calls from voicemails and most times won’t even respond to emails if they do it is weeks or months after you send an email. Our warranty guy has either blocked my number or has his phone off 100% of the time and his voicemail box is full so you can’t even leave a message. We have lived in our house for 19 months now. The poor quality of materials are already degrading in this time. They chose to use flat paint on our interior walls even though it says eggshell in our contract. If you so much as brush your leg again ya the wall it leaves a mark not to mention the majority of the walls are 1 coat of very watered down paint. Most walls are see through and the paint is actually falling off the walls in some places. Of course excel won’t do anything to rectify those problems. On the outside trim the paint is cracking and also on very thin. We had multiple issues to be fixed after our 1 year warranty walk through. This was done in February it is now September and we are still waiting for trades to show up and some of the fixes can’t be done in cold weather so once again we have ran out of time to get things fixed. I have wrote multiple emails
To customer support about this and they won’t even return my email now. The sad part is the house next to us was built this year through a different builder. They did some damage to our front yard landscaping I emailed their customer support and got a response in 20 min and they were at my house the very next day to fix the damage they didn’t receive any money from me and they still responded that fast. That is how customer service should be especially after the largest investment of your lifetime. I will never recommend excel to anyone I know. It has been a stressful and painful experience.