I contacted AHF when I purchased a brand new townhouse and took possession of it two weeks ago. I contacted them because the builder had hired their own installer to install the expensive PurParket engineered floor that was purchased from AHF. I was disappointed to discover the flooring while beautiful, had been installed poorly: visible glue patches, paint thinner marks that had been used to sloppily try to clean glue off, blotches of stain existed in every room as well. AHF immediately responded, even though they did not install the floor, they sent out Brad who immediately validated my concerns and arranged for Mike Smith (and his assistant Trent) to come out and correct the problems. My reason for writing this review was to highlight what a amazing job Mike did in rescuing my floors. He spent hours scrubbing off the blotches of stain, glue, and who knows what else (ALL DONE BY HAND On his KNEES) then he used the sander to buff the entire floor with the appropriate oil. The final product was amazing! But the real point I want to make is that MIKE SMITH saved the day! He was incredibly thorough and meticulous, showed great care to every spec of the floor he worked on, and he was extremely pleasant and repeatedly told me, "I just want to make you happy with the floor....so we'll do whatever needs to be done". I rarely see folks show his degree of pride in his work and was so impressed, I had to write to share this with others looking for help with their new or existing HWF. I would recommend anyone to this company and especially to Mike Smith and Trent, if you ever need to repair your hardwood. Thanks again Mike!!