I was surprised by how rude the man was. I am not sure if it's bad communication skills or just plain rude.
I had an issue with the faucet hole on my granite countertop that needed repair and I contacted this business for help. He told me that if he repaired the hole with epoxy, moisture might seep through to the stone again in the future. When I asked him if there was a way to fix the issue 100%, he said that would be to fill the hole with granite, but he was not able to fill the hole with granite. When I asked him if he knew who would be able to fill the hole with granite, he said that was a funny question. He then told me to " go find someone to fill the hole with granite" and hang up, leaving me still holding the phone to my ear, puzzled, wondering what had just happened.