Mermaid Pools And Hot Tubs

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1J 7P5
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81%

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Reviews for Mermaid Pools And Hot Tubs

Average customer rating:
8.3 10 (218 reviews)

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Nancy green from Ottawa
Nancy green from Ottawa
1 review Ottawa, ON
10/10

Pool service

Just wanted to thank mermaid pools for their ongoing support for our salt water pool! From the sale and installation 8 years ago, to the follow up maintenance and service today, we have been well taken care of. Our cottage in the city is delightful. Thanks!

Approximate cost of services:
$30,000.00
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Kathy Randell from Ottawa
Kathy Randell from Ottawa
1 review Ottawa, ON
10/10

Liner Replacement

Our pool liner was just replaced on Friday. We dealt with Dominique at Mermaid Pools and she was really helpful. The crew that installed the liner (Roland and his team) were awesome. There were four people in all, and they were very efficient and it did not take any time at all. They also cleaned up the site when they were finished. Very pleased with the installation and I would definitely recommend them!

Approximate cost of services:
$700.00
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Roberto from Carleton Place
Roberto from Carleton Place
1 review Carleton Place, ON
10/10

Pool repairs

Hi Moninique:

I want to take this opportunity to thank you and the Mermaind Pool installers. From the beginning of the process to the final stages all my answers were answered professionally and always with a friendly approach. The installers were prompt, efficient and left the entire property neat and tidy. I would highly recommend Mermaid Pools for any work to be done.
A great company to deal with and the representative by the name of Dominique is amazing at answering any question.

Bob Santos

Approximate cost of services:
$3,500.00
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Genevieve Belanger from Ottawa
Genevieve Belanger from Ottawa
1 review Ottawa, ON
10/10

New above ground pool

Wow! I was blown away by the customer service at Mermaid Pools. We were shopping around to get a pool. When I called Mermaid, Roxanne answered the phone, the service we got over the phone was amazing. She was so helpful and knowledgeable, that we decided to go with them. The whole entire process was easy, professional, very prompt, very upfront, beyond helpful. I've never had customer service like this ever. Every step of the way, everyone was amazing. We dealt with Tim in installations. He is absolutely amazing. I have NEVER had such quick, friendly, informative, thorough information. A special thank you to Roland and his team who installed our pool and To Laura who taught us valuable information and pool school. Everyone goes above and beyond. I'm still blown away. I now know why they win so many awards.

Approximate cost of services:
$5,000.00
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Sue Dunsmore from Ottawa
Sue Dunsmore from Ottawa
1 review Ottawa, ON
10/10

Pool liner replacement

Hello Dominique, I am very pleased with the recent work done on my above ground pool. From my first contact with you to the installers and the jobs that you both did was very efficient and done in a very timely manner. Everyone was polite, courteous and very professional. I could tell with my conversations with both you and Rolland and his crew that you were all very experienced and knowledgeable. This being my first dealings with Mermaid pools I was very satisfied and would recommend them to anyone. Thank you Mermaid pools !!

Approximate cost of services:
$900.00
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Mike from OXFORD MILLS
Mike from OXFORD MILLS
1 review Oxford Mills, ON
8/10

Pool liner replacement

After several attempts with local companies and no luck, decided to go through Mermaid from friends recommendation. Should have been my first stop, very pleased and satisfied with customer satisfaction and overall experience. Thx Dominique and Tim.

Approximate cost of services:
$1,600.00
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Stephen from Ottawa
Stephen from Ottawa
1 review Ottawa, ON
10/10

New hottub

We Just bought a new hot tub from mermaid, and we love it. This is our second hot tub from mermaid and if we ever need another one I will go right back to them. rob was great is sales and when phil came out to get us up and running was great quick and really knew his stuff inside and out.

Approximate cost of services:
$18,000.00
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W. Blampied from Ottawa
W. Blampied from Ottawa
1 review Ottawa, ON
9/10

new liner installation

Hi Dominique:
I just wanted to send an e-mail message to thank you and the installation crew who installed our new liner yesterday. The installers were polite and efficient and it was easy to see that they really knew what they were doing. We have had our pool now for 28 years and have dealt with Mermaid all that time with complete satisfaction. The pool is still in great condition and with the new liner, it looks brand new ! We are looking forward to many happy hours in the pool this summer, especially if the sun will cooperate and shine down on us !

Thank you again, Dominique, for your patience and attention to your requests.

Janice & Bill Blampied

Approximate cost of services:
$130,000.00
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Athena from Ottawa
Athena from Ottawa
1 review Ottawa, ON
8/10

Hot Tub

We had a good experience with Mermaid so far. Our salesman, Rob, was a very nice guy and answered all of our questions. They called us back each time we tried to reach them and maintained professionalism throughout the sale. They even gave my kids freezies as they had to wait for such a long time for the paperwork. This was overall a good experience for us.

Approximate cost of services:
$8,000.00
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1 of 1 people found this review helpful.
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More about Mermaid Pools And Hot Tubs

For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40, 000 pools and spas, and continue to service what we sell. We design and build in-ground pools, and ...
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