Took in a silver candlestick that had dropped and bent about 30 degrees. Birks sent it out and it came back straight but 1 1/2 inches shorter because they pushed the stick down. Birks said they could do nothing....and it was impossible to undo the error. Luckily I had taken a picture prior to the repair to prove the error so it was sent back to the silversmith twice to get it right. It took about two months to have the candlestick re-repaired properly Birks gave poor service on calling be back, keeping me informed and on the follow up. Birks did not take ownership for the error and lacked professionalism in making sure the error was properly corrected. I was given a run around which required 5 or 6 visits in person to the store so that they had to give me an answer. I will never take anything to Birks for repair again.