Don't bother getting an estimate, it is meaningless
Got an estimate from Rockbrune Brothers movers and the actual cost of the move came in double the estimate. They ignored our instructions on what size of truck would navigate the long driveway and sent a huge truck which couldn't do the driveway and a smaller truck which then was loaded up and unloaded into the larger truck. This went on for double the amount of time the move should have taken. No point in getting an estimate. No followup until I did it with the company, several calls, then an offer of a small amount of money as a "good faith gesture". I have no good faith for Rockbrune Brothers Movers.
- Approximate cost of services:
- $6,200.00
- Company Response
Good morning Susan,
As per our previous conversation we're sorry and understand your frustration but during your estimate with the Relocation Consultant you advised that when using our smaller truck (straight truck) there wouldn't be an issue with getting up your very steep driveway which we did provide the day of your move but it turned out that it couldn't get up the driveway after all so we had to use a smaller shuttle truck to transport your goods from the house to the bottom of the driveway into the straight truck which caused the time to go over your estimated time. Communication was given with you both the day before your move (as we call to do a COVID-19 screen call) and also the day of when dealing with the issue. We're sorry that you feel the amount of good will gesture wasn't a large enough amount for you but something is always better than nothing in my opinion.
We have learned from this experience and know now moving forward (should we come across a situation like this again) what to do.May you make many more new memories in your new home
Have a fantastic weekend!Rockbrune Bros Ltd.