Calgary Lock & Safe Ltd

Locks & Locksmiths
Calgary AB T2S 0J1
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HomeStars
Locks & Locksmiths
Calgary Lock & Safe Ltd
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81%

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Reviews for Calgary Lock & Safe Ltd

Average customer rating:
7.8 10 (18 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Changing Locks in an emergency

The Customer service lady was helpful and informative. They were able to come the same day and they showed up within the time-frame they said.
Adam was very friendly and knowledgeable. He had accreditation, and I felt safe letting him into my home. I would recommend this company to anyone.

Approximate cost of services:
$120.00
1 of 1 people found this review helpful.
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Company Response

Glad to hear your experience was positive. Thanks for the feedback and please don't hesitate to tell your friends :)

Kori from Calgary
Kori from Calgary
2 reviews Calgary, AB
10/10

Keyless Lock fix

I purchased a keyless lock system and the installers (not with Calgary Lock & Safe) must have bent a part when installing so it didn't operate as it should. They sent a tech (Jeremy) to look at the lock and had it fixed right away. I had ordered a bolt and knob for the back door and the size didn't fit so they refunded me the amount which paid for the service of fixing the Keyless system. Also Jeremy keyed the replacement bolt and knob for the back door to match the front. He was extremely helpful and worked quickly. I'm really happy with the service and professionalism that Jeremy provided. The only part I wasn't happy with was the wait for the Keyless system as it was on back order which was out of Calgary Lock and Safe's hands as it's manufactured from a different company.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thanks for the review. We're always happy when you're happy. If there's anything else we can do please let us know!

judes966
judes966
3 reviews Calgary, AB
10/10

Locks re-keyed

After having another locksmith cancel or no-show twice, I called Calgary Lock & Safe because I saw one of their service vans parked in my neighbourhood a couple of times (great advertising). The customer service by phone was excellent, and the locksmith (Rob) called in the afternoon as expected. He arrived quickly, explained a little about the locks and was done promptly within about 15 minutes. The cost was even a little less than the first locksmith. Rob also went above and beyond by adjusting a doorknob that was very difficult to turn. I wouldn't hesitate to recommend this company or use them again.

Approximate cost of services:
$125.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Sorry to hear you were "no-show'd" twice before finding us. We take great pride in 1) doing what we say we are going to do, 2) doing it on time, and 3) doing it for the price we quote. Thanks for giving us a chance to prove it.

Anne from Calgary
Anne from Calgary
6 reviews Calgary, AB
1/10

Residential Locks Replaced

I had all my locks replaced in my home with high security locks. I have only had these locks for about 6 months. The lock that I use to enter my home everyday sticks really badly. I called this company and they said the locks may need servicing after 6 months at a cost of $120. I said my cheaper locks lasted me almost 12 years before they were sticking as badly as this lock. When I replaced my locks I asked about warranty and they said if there is a problem with the locks they would look after it, at no time did they tell me that they would look after it for a $120 charge. These high security locks with installation are very expensive. I was much happier with my cheaper locks. If this lock does need to be serviced or replaced I won't be using this company to do it.

Approximate cost of services:
$1,500.00
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Company Response

Hi Anne,

We're certainly not happy to hear that you're having sticking issues with your locks. All of our locks are manufacturer warrantied so depending on your locks, they will be covered between 2-10 years. What's likely happening in your case is a door-alignment issue. Generally when you feel a lock "stick" it's because the latch (http://www.handlehub.co.uk/square-tubular-mortice-door-latch-premium-hafele.html) is scraping the hole in your frame. This happens most during the change of seasons as materials expand and contract with the change in weather. Luckily it's usually just a small tweak to the hinges or latch itself.

When you spoke with our representative, they likely informed you that if there was a hardware charge there would be warranty on any defaults in the product. However if it wasn't a hardware-related issue, we would charge for the labour to fix the door issue ($120).

Please feel free to call us directly 24/7 @ 403.250.5698

Tina from Calgary
Tina from Calgary
5 reviews Calgary, AB
10/10

Accidently Locked Room Inside Home

Jeremy came to open a locked door for us today. He was quick, professional and an out of the box thinker in solving our unique lock situation. The dispatcher service on the phone was quick and courteous. Finally, Jeremy, the technician, arrived right on time. Thank you for great service!

Approximate cost of services:
$79.00
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Company Response

Hi Tina! Glad we were able to get you in your room. Don't be afraid to tell your friends :)

Regan W. in Calgary
Regan W. in Calgary
9 reviews Calgary, AB
10/10

Replacement of Locks Post Move

Michael Lacey of Calgary Lock and Safe replaced all of our deadbolts after we moved into a new house. He was extremely knowledgeable, honest and friendly. Michael educated us on the do's and don't's regarding lock security and quality. I appreciated that he was cognizant of our situation with having numerous other moving expenses to deal with and as such, did not try to sell us on more equipment than was necessary. We were very happy with the service that was provided by Michael and we would definitely recommend him and the company to others.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Hi Regan,
Thanks for the feedback on our installs. Did you know we have the largest staff of Certified Journey Locksmiths in Western Canada? Our team is trained and taught over 4 years at college and that's why they seem so knowledgable (because they are!). Thanks again for choosing us, please don't hesitate to tell your friends!

abe in Calgary
abe in Calgary
8 reviews CALGARY, AB
5/10

New locks

My key often get stuck in my door. I called Calgary lock and safe ltd to replace my lock but the same problem still occurs after they completed thier job. My front door is fine but back my key still often gets stuck in the door. I wouldn't recomend thier product but thier service was great.

Approximate cost of services:
$200.00
1 of 1 people found this review helpful.
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Company Response

Hi Abe,

Just reading this, it sounds like we have an alignment issue rather than a lock issue. My guess is that the strike plate and latch just aren't quite perfect. If it does happen to be the hardware, we have a minimum 90 day warranty and in many cases 2-10 years!

Please give us a call and we'll make sure your door works perfectly. I'm 100% positive - if it's fixable, we will do it.

Paula in Calgary
Paula in Calgary
21 reviews Calgary, AB

First Review

10/10

Multitude of keys cut

I went in needing over 200 keys cut for various locks for work and needed them cut asap. They were hard to find keys. They were able to help me out and within budget! Will recommend to everyone!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Great to hear Paula. Being around since 1984, we have the largest selection of keys anywhere in Calgary. Please let us know if there's anything else we can do for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Calgary Lock & Safe Ltd

Calgary Lock & Safe Ltd. is a locally-owned company that has been providing residential and commercial services since 1985. Our certified Journeyman Locksmiths hold themselves to a high level of professionalism and are committed to working with our clients. Our goal is to tailor the best security solution to suit ...
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