We had had increasing problems using our house keys on our front door deadbolt lock. Sometimes the issue was inserting the key fully to engage the mechanism. At other times it was trying to extract the key smoothly. Fearing the worst that one day we would be unable to get into our house or unable to lock it upon leaving, I checked out Pre-Lock Security Services on HomeStars. I booked an appointment for later in the week and Alex showed up on time with questions about what our concerns were. He told us what options we had. Within minutes he took apart the malfunctioning lock, cleaned it, reset the mechanism, and re-keyed the lock. He also re-keyed the side door lock for us so that they now both operate with the same key. The bonus for us is that we didn't have to get new keys cut and distributed to family members as the locks are set for the keys we all already have. Alex was professional, courteous, and pleasant to talk with as he explained things and answered all of my questions. Pre-Lock will be the go-to company now for everyone in the family who needs these kinds of services. I recommend them highly.
- Company Response
Thank you for the great review, I will let our locksmith know you were very pleased with our services