THE WORST EXPERIENCE EVERY!!!!!!!
They installed a Carrier AC in May 2015. From the very first day it did not work properly. I kept calling them that the AC pipes from the unit to the Furnace were freezing up and the unit kept running NEVER stopping. My hydro bill was enormous because of their mistakes.
Omid, told me that the problem is mine, they gave us one excuse after the other. On the hottest days of the year, this unit was not working. I asked him to send me his “best” technicians. He did, only to be told that the problem was mine again…In fact, I believe that the individuals that came, were not certified technicians. When I called the 4th time and asked that I get a new unit, they told me that the problem is not theirs and that I should report the unit to “Carrier Head Office”.
I called Carrier, they sent me their technician(s) and they realized that the unit Maple Air installed is not adequate enough for my home. Maple Air installed a 3 TON unit. Maple Air then asked me to obtain a “Heat Loss Document” from the City. (This is something they should have done from the very beginning themselves). I obtained this document and it indicated that I need a 5 TON unit for my home.
They installed the 3 TON unit without visiting our home; the entire conversation was over the phone. Carrier Technician couldn’t believe that they sold me a unit without even visiting the home and obtaining all necessary documents first.
Although Maple Air was told that they need to exchange the 3 TON for a 5 TON, they kept procrastinating, Totally UNTRUTHFUL they would set up an appointment and not show up. UNREAL, how do people like this stay in business.
They finally came and removed the 3 TON for a 5 TON; they charged me for the difference. Any other company wouldn’t have charged me anything. And to top it off, they installed me a LOW SEER (13 SEER) rather than the 15 SEER I originally asked for.
My hydro bill was enormous, ENOURMOUS because of their mistake and lack of visit(s).
These people should be reported and should CLOSE THEIR DOORS IMMEDIATELY……