Maple Air Inc

Heating & Air Conditioning
Vaughan ON L4K 1X3
Write a Review
Write a Review


HomeStars  >  Heating & Air Conditioning in Markham  >  Maple Air Inc  >  Excellent service and installation
Daphne and Ian  in Old Toronto
Daphne and Ian in Old Toronto
1 review Toronto, ON
10/10

Excellent service and installation

This company and everyone who works for it have been great. From the early stages of getting the quotes, the planning for installations and all the millions of questions, the installation itself and the questions that came after all a great experience. Our journey with Maple Air began when we started exploring companies that could sell and install a mini split / ductless a/c system in our 130+ year-old house. We must have gotten quotes from six different companies and also asked some of them to do multiple quotes for us. So the first two things I have to say about Maple Air is that Farzad, the salesperson we were working with, was patient and accommodating. Because of the structure and layout of our house we were not sure how many indoor units to get and what size(s) they should be. Farzad discussed all of the options with us and gave us multiple scenarios to consider, going over the pros and cons of each. He gave us quotes for a couple of scenarios and when we asked for more quotes he complied happily. We were also comparing his quotes to those of other companies so all of this took time. It was at least two months before we got back to him with a definitive yes. We also had to consult with an electrician and get our panel upgraded so that took a long time. Farzad never pestered us for an answer. He must have altered the quote for us three times and then we asked him to re-do the whole thing with a different manufacturer/make! He was so patient and accommodating. He answered hundreds questions and then when we added a tankless water heater he worked up yet another quote!! The installation team (Farshid and Hadi) were equally wonderful. They were great with our dogs, good natured, respectful, and cleaned up well. They also answered a bunch of questions. After installation we emailed Farzad several times with questions and he always got back to us.

Given the cost of this whole undertaking, it would have been a lot harder to take if the experience wasnt good. Well it was very good. I highly recommend this exceptional company

Approximate cost of services:
$19,000.00
Was this review helpful?
Company Response

Hi Daphne and Ian,

Thank you so much for using Maple Air Inc for throughout your home improvement process, and for leaving us such an incredibly positive review. We loved hearing that you had a positive experience with our sales and service teams. Our professional business environment is powered by our experience and expertise in the field of heating, ventilation, and air conditioning. Please don't hesitate to reach out for any future projects, we hope to hear from you soon. Have a great day.

Customer Success Team
Maple Air Inc
www.mapleair.com