Having approved the quotation, I was requested to make a down payment which I did. Very shortly afterwards, our salesman informed me that the selected air conditioner was not available but a larger (and $300 more expensive) unit was in stock. A simple stock check should have been made before offering a quotation. Left a bad feeling.
The installation date was also altered from my requested date, so I postponed appointments, but the installation team did not turn up. I was told they would be there "on the day I initially requested". Annoyed with the written mis-information.
However, the installation crew were excellent. Navid and Ali worked non-stop for about 11 hours, without breaks to install the two units in a very tight space. I cannot praise them highly enough. Thank you.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Geoff,
Thank you for your feedback and review of our service and consulting. We always learn from these comments and try to improve our services. We hope Maple Air can leave a positive image for you in the future. We loved hearing that you had an excellent experience with our technicians. At Maple Air, our technical team is fully licensed, factory trained, and most importantly eager to provide quality service to our customers with respect and accountability. Have a great day, and we hope to hear from you soon.Customer Success Team
Maple Air Inc
www.mapleair.com