Spring Home installed a new Bosch tankless hot water unit almost two years ago as part of a basement renovation. I've kept up with regular maintenance, but two weeks ago I started getting error codes, and the unit stopped working completely. Rodina and the team at Spring Home stepped up, stood behind their products/installation, and worked hard on my behalf to set things right as quickly as possible. They sent out a tech quickly who determined that the heat exchanger was leaking and would need to be replaced. Rodina was amazing. She (and her team) worked with the manufacturer to first get a new part express shipped from US, and then determine that the whole unit should be replaced (warranty repair). Rodina kept me well-informed along the way - it was clear she understood the urgency of the situation for my family and was working hard/advocating on our behalf. Kiril, David and Amir (technicians) were great - on time, knowledgeable, and professional. On the whole, Spring Home handled the situation really well. They've more than earned my trust and I'm happy to recommend them to others.
- Company Response
Hello Lee, thank you kindly for taking the time on posting this great review. We'll definitely share to the rest of the team for a job well done. We would like to thank you also for being so patient and understanding through out the whole process, you deserve an excellent service!!!! Thanking you in advance for your future recommendation. Take care always. Please do not hesitate to contact us should you have any questions or need our assistance with your HVAC system.