Classic Fireplace & Bbq Store

Fireplaces
3266 Sharp Rd Burlington ON L7M 0J4
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Classic Fireplace & Bbq Store
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97%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (163 reviews)

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Scott in Toronto
Scott in Toronto
1 review Uxbridge, ON
10/10

Valor Propane Fireplace Installation

Our experience with the Team from Classic Fireplace in Ajax was exceptional. Terry came to our home to assess our needs and discuss options. There was no pressure to make a quick decision. In fact, he recommended visiting his showroom to select the most appropriate fireplace for our home. When the installation date arrived, the tandem of Steve and Shawn arrived promptly. They performed the install in a very courteous and professional manner. A thorough demonstration was provided before they departed. Classic Fireplace exceeded our expectations.
Scott & Lori Porter
Lori & Scott Porter

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Company Response

Thank you so much for taking the time to share your positive experience, we truly appreciate it. Enjoy your fireplace and we look forward to working with you again in the future.

Rick in East York
Rick in East York
1 review Toronto, ON
10/10

Great sales AND great service PART 2

A few years ago, I bought a gas BBQ and a fireplace from this company. Sales are the easy part but follow up service can be poor. This company was excellent is all it did. The service/repair was extraordinary and Zack was so helpful.

I late 2020, I had a problem with our front fireplace. Classic came to fix it but the repair didn't work as we needed a new gas unit. Getting spare parts and new units can be very difficult with C-19 but Lori worked her magic to move things around and get the new fireplace installed with tech help from Zach. What a team and what a company!

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Company Response

Thank you for taking the time to share your positive experience, we truly appreciate it and we look forward to working with you again in the future.

John in Toronto
John in Toronto
1 review Toronto, ON
10/10

Fireplace servicing

Our fireplace had not been working for several years and had been examined by several other technicians. Travis from Classic Fireplace came in and discovered the problem with ease. He was able to get it working again even while I had to wait for parts to be ordered. Zack then came in when the parts arrived and voila. I will not be using anyone else in the future.

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Company Response

Thank you so much for taking the time to share your positive experience with us, we always appreciate positive feedback. We look forward to working with you again in the future.
Many thanks

Philip in Mississauga
Philip in Mississauga
0 reviews Mississauga, ON
10/10

Napoleon PRESTIGE 500 RSIB Natural Gas

Classic Fireplace is the first store I contacted who knew more about the BBQ then I did! And they followed through with flawless on site delivery and installation. Highly recommended.

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Company Response

Thank you so much for taking the time to share your positive experience. We are so glad that you are happy with your BBQ and your experience with us.
Many thanks

Mary-Ellen in Toronto
Mary-Ellen in Toronto
1 review Toronto, ON
10/10

GAS FIREPLACE SALE AND INSTALLATION

Cliff and Steve at the Beaches store were wonderful to deal with pre and post sales and installation. The dynamic duo installers Dwayne and Kyle were awesome, so nice, professional and they left my home in pristine condition....they do more vacuuming than I do! This company and its people are fantastic, I highly recommend them...a total class act.

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Marek in Toronto
Marek in Toronto
2 reviews Whitby, ON
10/10

New fireplace insert and new mantel

The crew that came in to remove the old fireplace and install the new one we’re excellent. However, the crew that removed the old tiles and mantel and installed the new tiles as well as custom built and installed the new mantel deserve special recognition. Brad, is a first rate finishing carpenter. It is extremely difficult to find someone that capable, and Classic Fireplace is very fortunate to have him as part of their team. He was very diligent and to top it off very clean.

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Company Response

Thank you so much for taking the time to share your positive experience with Classic Fireplace, we truly appreciate it.
Many thanks and we look forward to working with you again in the future.

Sean in Toronto
Sean in Toronto
3 reviews Oshawa, ON
10/10

Spectacular fireplace and real stone surround!

From start to finish, Karen's Classic Fireplace team did an incredible job helping us pick the right unit and then guiding us through the install and finishing process.

We really love the field stone surround installed by Adam and Ben, and the the barn board mantle built by Brad.

Thanks Classic Fireplace team!!

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Company Response

Many thanks for taking the time to share your positive experience, we truly appreciate that. We are so pleased that you are happy with the end result and we look forward to working with you again in the future.

Lee
Lee
0 reviews Toronto, ON
10/10

Fireplace deconstruct, gas insert and fireplace rebuild

Excellent service from start to finish. Bruce at Classic Fireplace was both knowledgeable and informative. Really took the time to explain all the ins and outs. Josh did the site inspection and safety was his main priority. Major shout out to Brad who rebuilt our fireplace. He was punctual, very pleasant and his workmanship was impeccable. Cleaned up as he went along and respected our house as if it was his own. He was a pleasure to work with. He did a fantastic job!
Top marks for Classic Fireplace!!

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to share your positive experience with us. We are so glad to read that you are happy with the result and enjoyed the process. We look forward to working with you again in the future.

10/10

Fireplace

We called Classic Fireplace (Ajax location) as we knew our gas fireplace was on it’s way out and wanted a change in terms of the mantel. It was basically a “one stop shop”. Terry was great! He answered our call and was out to measure the following week. He provided suggestions on what unit would best suit our needs. Terry had the quote to have all the work done including a new a stone wall with barn beam mantel within a few days The job was booked and completed on the days scheduled.
Brad did a beautiful job on the wall and installing the new mantel.
We couldn’t be happier!!

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Company Response

Thank you so much for taking the time to share your positive experience with us. We are so happy to read that you are pleased with the end result. We look forward to working with you again in the future.

RT
RT
1 review Pickering, ON
10/10

Excellent products, but it’s the service that makes this place standout above the rest!!

In May we purchased a Napolean Prestige Pro Gas BBQ, and the service and overall experience was so good, that when we decided to install a firepit (Dekko) we did not hesitate to go back to Classic. On both purchases we did our research ahead of time, so new the quality of the products. The team at Classic is “top notch”! Bruce on the sales side was able to help us decide on the best models given our needs, and was extremely helpful and professional throughout the process. In addition, the service teams were fantastic with the install and after sales support. For the Dekko, Rick installed our gas line and did a great job. Rick along with Steve did the install of the firepit, again great job. In short we would
not go anywhere else for our future BBQ and fireplace needs.

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Company Response

Thank you so much for taking the time to share your positive experience with us, it is much appreciated. We look forward to working with you again in the future.
Many thanks

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.