From the moment of initial contact to the installation, we were so impressed with the exceptional customer-focused and professional service. Terry shared his superior experience when helping us select a new gas fireplace insert that not only fit technical requirements but also the design of our home. The Kingston Road showroom was so well equipped with high quality products and we were able to see the actual Valor G3.5 model that we selected at work. The availability and installation scheduling accommodated our needs. Our installers, Kyle and Connor, arrived on time, were highly experienced and personable, and completed the installation efficiently. They demonstrated such care when working in our home and took time to explain the installation steps and provide a clear demonstration of the setup and use of the new fireplace. Thanks to all of the Classic Fireplace team for an amazing service experience. We highly recommend Classic Fireplace which will be our "go to" for all future purchases and fireplace maintenance needs.
- Approximate cost of services:
- Company Response
Thank you so much for taking the time to write a review. We are very happy to read that you are pleased with your new Valor G3.5 and that you enjoyed the whole process. We are very proud of the team we have and the services we provide. Thank you for choosing to work with us on your project and we look forward to working with you again in the future.