Goemans Appliances

Instead of re writing my story I am just copying the email i sent to Goemans about this problem.

I just have to say wow. What a disappointment. 8 years ago my wife and I bought over 5000 dollars worth of appliances from you, including a new BBQ. A few months ago that barbeque died. So the first thing we thought was that we should go back to Goemans and buy another. So we did that. I paid over a thousand dollars for a new Napolean barbeque. I was told it would be assembled and delivered.

The barbeque was delivered on time. Since it was "professionally" assembled I made the assumption that I could hook it up to my existing natural gas line and start it up. So I did that. Then I found that the natural gas hose which is connected to my existing non leaking quick disconnect was not tightened at the barbeque end. I was a little annoyed but I went and got a wrench and tightened the loose fitting. I used the barbeque and everything seemed fine. I shut off the gas at the quick connect when I was done.

This weekend I had a party so we had the barbeque on for food. At least 4 people commented on the fact that they could smell the gas after the barbeque was turned off. So we shut off the quick connect to avoid the complaints. Before I went to bed I turned on the quick connect valve. The next morning there were about 2000 flies crawling on my back deck around the barbeque. I could smell natural gas. I turned off the gas at the quick connect valve and went to work. My wife called and said a half hour later all the flies were gone.

I called Goemans customer service department and was told I couldn't get a service call because I didn't have a serial number with me! Seriously?! What does that have to do with anything? I did not assemble the barbeque. Napoleon did not assemble the barbeque. Goemans assembled the barbeque!

So I call back today and have to explain the situation to a different girl in the customer service department. She actually has the gall to ask me where in the barbeque is it leaking? If I knew where the thing was leaking I would fix it myself. I didn't assemble it, I don't have assembly instructions, so I am not going to take it apart. The girl was adamant that I tell her where it was leaking. So finally I asked her if she expected me to take it apart. Then she put me on hold! Then she asked me again to pinpoint where it was leaking! I then got very upset and and told her I was not going to take the barbeque apart. Then she finally agreed to call to set up a service call. Then she didn't even ask me for the serial number that I was told was necessary to do so. So now I have wasted 24 hours.

Now I get a call back saying I have to call Napoleon! You people can't be serious! I did not put this thing together. Your assemblers messed this up and you are passing the buck!! I don't have time to disassemble this thing to trouble shoot it! This barbeque is less than two weeks old and has been leaking natural gas from day 1!!

I called in sick to work today to figure this out because my wife is extremely upset about this natural gas leak. I have just finished the leak test that Napolean requested and I have found that YOUR assemblers did not tighten 3 hoses!! 3 HOSES!! really? That's just ridiculous.