Home Appliance Repair Inc

Excellent service. There were a few hitches along the way and the supervisor Joanne always dealt with them quickly and very courteously. They could have charged me for a part that broke during the repair but did not. Also the technician that was sent to my house, Sonu was quick and knowledgeable and actually asked me if i needed any free advice or info about any of my other appliances. I will definitely be using Home Appliance for my next home repair.

Home Appliance Repair is the only Electrolux authorized service provider I can recommend. The service was outstanding, customer service extremely helpful and they did go the extra mile in a very busy day to provide same day service. The onsite technician that been dispatched to our home was very knowledgeable and right on the defect and after working for almost two hours he fixed the problem. For now I am extremely satisfied with the service and happy that the Fridge is back and doing its work and wife is very happy. Thank you very much and keep up excellent work. Thank you very much!

3 year old Samsung dryer noisy. Came to inspect and initially thought that we needed heat box. Ordered part. When came to install, the 2nd technician advised that it was just major dryer lint buildup on the fan blades. Cleaned and now works without any noise.

Linda
Mississsauga

Easy to deal with and very professional. Diligent and responsible. Couldn't ask for anything more. Ask for Dwayne, he's their "top" guy. Really knows his stuff. Not sure about their prices as these were warranty repairs, but I'm sure they are competitive.

The oven stopped working so we called the same Company where we bought the appliance. They came promptly, diagnosed the problem and then ordered the part. However, there was a delay in receiving the part. But when they came back, it was installed properly.

I have been refered to this company twice - once by Frigidaire for service on my existing washer and secondly by The Bay for service on a brand new washer. Neither time was I satisfied with the service provided. On the first call it took a total of 3 appointments with 3 technicians to determine that the washer was not repairable at a reasonable cost. For the second incident it took 2 appointments as the booking agents would not listen to what the problem was - this being a stacking unit one person was not going to be able to access the problem of water leaking from under the washer - a brand new machine.

We were referred to Home Appliance Repair by the manufacturer and retailer of the oven. They worked with us and the manufacturer very well last year to get a part and fix a problem. When the part ended up failing in 9 months, we did get support from both manufacturer and Home Appliance Repair. However Home Appliance seems to have changed its office staff/communication system and it took us several calls to ensure that the correct part was identified and the service call was scheduled. Cost this year was totally borne by the manufacturer.

We have a 4 year old Gas stove that stopped working, we called Tesco to give us some names of repair companies. They provided us with three. We called all three and the fee structure was all very similar. They all charged a travel fee, and subsequently so much per 15/mins. This company charged $89.00 for the travel fee and then $20/ 15 mins . We were told that, if they didn't have the part they would come back and install it at the same rate without the Travel Fee. They told us they would come between 1 and 3 and they came at 4:00 pm. After telling them what was wrong with the oven, I mentioned it was either the burners or the valve, and gave them the model number to make sure that they had the parts, they did not have the part. We had to wait two days to get the parts ( it was the burners), but the best part was that they came with a bill close to $500 dollars after already paying them $120 for the call charge and the 15 min diagnosis. Their fee structure changed all of a sudden, instead of the $20 per 15 minutes, they calculated a flat rate labor charge of $200.00 to install burners which in fact took only 20 minutes to install and test, plus a charge for the parts. So instead of charging $140.00 ( including the travel charge) plus parts, they charged $320 of labor plus parts. Absolutely outrageous. This company is not to be trusted, I would document everything and have it in writing before you let them in your house and you let them start working on any of your appliances. They are not to be trusted.

This company came to repair my double oven under warranty. After 5 service calls and delays, my 1 YEAR OLD oven is not repaired and their last repair resulted in a mini explosion and oven short-circuit. I NOW NEED A NEW OVEN AND THEY WANT TO CONTINUE REPAIRING.

The display on my unit quit working after only a few days of operation. Home Appliance Repair is the allocated warranty repair for this area code. First they would not honor the warranty. After a number of calls to Danby, the repairman came and took it to the shop even though the warranty says IN HOME SERVICE. He said that I would have it back in 2 to 5 days. That was 17 days ago. I called them last Tuesday. No answer so I left a message. To this date, they have not called back. I wrote to Danby and here I wait.