I recently called Genesis to add a door contact to our system after a minor renovation. The service person came and said there was a major problem with our system and he disabled everything and said he would come back another time to fix it. He didn't contact me and Genesis didn't return my phone call or email. I eventually hired another company and they found major flaws with our system such as a disconnected motion detector, a door with no contact, etc. Based on my experience, they should not be in this business.