Welda Windows & Doors

Windows & Doors Installation & Service
18-201 Millway Avenue Vaughan ON L4K 5K8
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Reviews for Welda Windows & Doors

Average customer rating:
9.4 10 (281 reviews)

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Matthew Buckley in Georgetown
Matthew Buckley in Georgetown
2 reviews GEORGETOWN, ON
10/10

Window and patio door replacement

I had Welda replace all windows except the basement ones, as well as a sliding patio door. The windows looked very nice and were well-installed by installers who seemed to know what they were doing and worked efficiently.

I have had some problems with some of the windows 7 years later, but Welda he said they will address these concerns via their warranty program. Once this is addressed, I would be happy to call Welda again to replace the rest of my windows and doors.

I also have two relatives who have had Welda install windows and/or doors for them -- one many years prior to my own installation -- and they are happy with them to date.

Review has 1 previous version
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Company Response

Official Response from Welda Windows & Doors.
Our office received an email regarding this issue for the 1st time on Saturday December 10th, the same day that this review was posted; this email was sent by the client’s mother who is also our previous satisfied customer, at this time we have already left a message for her to contact us directly.
This appears to be a warranty related matter; a simple phone call to our office could have solved this problem at once.
Welda Windows strives to be the best in the business and prides itself on our excellent customer service. Our business and reputation lies in the hands of our customers and we will do what it takes to make sure that they are all satisfied customers.

TT in Toronto
TT in Toronto
5 reviews Toronto, ON
6/10

Entry door for house

In short: Great product but poor customer service

First impressions were good with Welda. Very nice salesperson and appeared to be knowledgeable. Signed contract and paid deposit on the first day. I was given assurances that he'd follow-up on getting a quote for my eavestroughs and letting me know a date the estimator would be by to take measurements. (I got neither)

Long story shortened: I had to call and ask to speak to a manager twice because the salesperson wasn't responding to my calls re: questions. I clearly gave enough time for him to get back (almost 2 weeks) but no callback. After complaining, he finally did call and apologized that he had been hospitalized. Ok, fair...good excuse and I wished him good health, but there should be a backup system for sick employees. When I had almost the exact same problem a week later and no callbacks, I had to "again" ask to speak to a manager. This time the excuse was, "oh...he's just like that" Very poor excuse whether it was true or not. That being said, the managers were helpful but I shouldn't have to waste my time or theirs with trivial questions.

You'd think that paying that much for a door would get you some basic customer service. Because I didnt' hear back, I had to hire another company to do my eavestroughs and will look elsewhere to get my front door done in the fall.

I wish I could have just talked to the installer on the first day - he had the answers I wanted and did a very professional job on the installation of a wonderful door. I could elaborate on the greatness of this door, but my mood is muted by the extra hoops I had to jump through.

Good customer service is part of the sale and keeps customers coming back. Unfortuantely, I likely won't be one of them.

1 of 1 people found this review helpful.
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Company Response

Happy Holidays and Best Wishes from all of us at Welda Windows & Doors.

Mathieu
Mathieu
25 reviews Toronto, ON
10/10

2 windows replacement at the second floor

really good service : fast and professional
really good support service as well
That takes only 3 hours, when he leave my bedroom was clean! I really recommand Welda Windows...

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Oleg Bodnar in London
Oleg Bodnar in London
1 review London, ON
10/10

Main floor and basement windows replacement

New windows from WELDA gives to our pretty old house new look. We are very satisfied with great (fast, nice and clean) service. Will recommend to everyone who is looking for best result.

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Company Response

Dear Oleg
Thank you Very Much for your business and your kind review.
Please visit referral page on our website.
Best Regards
Andrey

Marina in Toronto
Marina in Toronto
2 reviews TORONTO, ON
10/10

Replacement Windows and Outside Doors

The representative was very professional and took the time to explain various replacement options and assisted us to find the best solution for our home at a very competitive price. The installers worked very carefully and professionally and the job was completed on time as promised.

We received multiple complements on the look and feel of our home after the replacement. We love it and have already recommended Welda to several neighbours and friends.

Thank you Welda!

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Company Response

Dear Marina
Thank you Very Much for your business. We always thankful to have customers like You.
Regards
Leon

eli in Thornhill
eli in Thornhill
1 review THORNHILL, ON
10/10

had the windows throughout the house changed

The company was great, very friendly service, had fast responses and communication. All items were delivered on time as promised. Installers were very friendly, professional and clean. Job was fast, and was extremely well done, I was more then happy with the price and after seeing the product installed and realizing the great quality that i got for my money, I found it to be a more then great price for such a project for my house.

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Company Response

Dear Eli
I would like to thank you for your business and your referrals.
It always feels good knowing that you can help people and make them Happy with the Job well done.
Best Regards
Leon

Irene in Thornhill
Irene in Thornhill
4 reviews Vaughan, ON
10/10

Replaced windows

After an extensive research on the windows vendors, we’ve selected WELDA Windows&Doors company. And we have not regretted this decision. The quality of work is outstanding. The installers have done a great job: arrived on time, the work area was left clean, and their professionalism is commendable. We are very happy with the result and enjoy our new windows. We’d recommend Welda to anyone, who is in the windows/doors market, any time. Thanks, Welda! Keep up the great job!

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Company Response

Dear Irene
Thank you for your business and your kind review about the recent windows job we did in your Home. Looking forward to do the future business with your friends as well. Please visit referral page on our website where you will find a mutual benefit for referrals.

Best Regards
Andrey

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Welda Windows & Doors

WELDA Windows and Doors where Quality Doesn`t Cost - It Pays! ----WELDA Windows and Doors - Ontario’s Home Improvement Company installs Energy Star vinyl windows, residential entry doors and patio / porch / entrance enclosures to fit any home in Toronto, GTA, Ontario. If you`re planing to upgrade your windows, doors or porch enclosure and price, quality, and service are important - you need to contact WELDA Windows and Doors.--- www. weldawindows.com --- www.ontariowindowsanddoors.ca--- We also supply and install window coverings and retractable awnings.

Please visit www.weldashading.com---

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Whether your preference is for basic sliding windows and steel entry doors or your taste is more for casement windows and fiberglass doors, WELDA Windows & Doors home improvement company has the solution for you. Replacement vinyl windows in Toronto; front entrance doors in Toronto, GTA, Barrie; energy star windows in Toronto, Brampton; porch enclosures in Oakville, Oshawa; sliding patio doors in Kitchener, Burlington, Ajax.

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WELDA Windows and Doors offers a full line of vinyl replacement windows, residential entry doors, porch enclosures and window coverings to enhance the architectural style of any home in the Greater Toronto Area.

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Investing in new windows and doors should be a one-time investment, so we make every effort to provide our customers with the education and understanding they need to make an informed buying decision.

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At WELDA Windows, our approach is different. First of all, rather than "sell" you anything, we help you "buy" windows and doors by listening to your needs and then matching those needs with the right product and installation to meet those needs. Homeowners who make "informed buying decisions" based upon having all their needs met and understanding what they are purchasing are the most satisfied customers.

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Our consultants are very skilled at walking you through the buying process, listening to your needs and concerns, explaining the features and benefits of each product and installation and arriving at the best choice to fill your needs. They can even explain the many financing options that are available to help you get the products you want, when you want them. After choices are made, our consultants can explain the installation process. Our custom installation methods and techniques assure a neat, clean, efficient installation in your home. WELDA stands behind its work like no other home improvement company.

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Our products & services include:
*Energy Efficient Windows & Doors, CSA Rated, Energy Star
*Single & Double Slider Window
*Awning Window
*Single & Double Hung Window
*Casement Window
*Picture Window
*Bay Windows
*Bow Windows
*Steel Entrance Door
*Fiberglass Entry Door
*Garden Hinged Door
*Exterior Sliding Patio Door
*Windows & Doors Installation
*Porch Enclosures
*Window Coverings
*Custom Interior Shutters

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See full details of all our products on our website: www.weldawindows.com and www.ontariowindowsanddoors.ca

CATEGORIES
Windows & Doors Installation & Service, Awnings & Canopies, and Shutters & Blinds
PRODUCTS
Energy Star and CSA certified Windows and Doors of all types. Porch Enclosures, Custom Interior Shutters,Windows coverings & Shades, Awnings, Pergolas
SERVICES
Design, Supply, Install, Sales and Service
BRANDS
Architectural, Custom, Bay, Bow windows with many options to choose from. Garden windows, Steel doors and Fiberglass doors, Sliding Patio doors. Custom Porch Enclosures, Custom Interior Shutters, Window Coverings
STYLES
Complete selection of standard and custom designs including many accessory options for Windows, Doors, Porch Enclosures, Custom Interior Shutters, Window Coverings & Shades, Awnings, Pergolas
WEBSITE
https://www.weldawindows.com
YEAR ESTABLISHED
1984
NUMBER OF EMPLOYEES
27
PAYMENT METHOD
Cheque, Cash, Visa, Mastercard, Financing
LICENSES
Energy Star certified, CSA certified, WSIB
MEMBERSHIPS
SAWDAC, Window Wise, Energy Star Participant, Participating Contractor in the GreenON Rebates
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty
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