Union Lighting & Furnishings

Lighting
1491 Castlefield Ave Toronto ON M6M 1Y3
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Pascal from Toronto
Pascal from Toronto
3 reviews Toronto, ON
3/10

Light fixture

We purchased a light fixture at Union Lighting. After two weeks, the central light bulb burned out. We went through three lightbulbs in about a month.

When we brought the fixture in for a simple exchange and explained the problem, the manager made our life very difficult, and insisted on testing the fixture overnight. My wife had to talk to a second manager the next day, and we finally managed to get a replacement fixture (same model). We are very happy with the replacement item, and have experienced no further issues. However, we were very disappointed with the initial after-sale customer service. I am not sure we will return there. Nice floor displays, but not the kind of customer service you would expect.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Do not make it difficult for customers to exchange an item, especially for recent purchases and when it's the same model.
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