Two Small Men With Big Hearts

Moving & Storage
Toronto ON
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HomeStars
Moving & Storage
Two Small Men With Big Hearts
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81%

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Reviews by rating (past 12 months)

Reviews for Two Small Men With Big Hearts

Average customer rating:
8 10 (179 reviews)

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Private User
Private User
Private User reviews Hamilton, ON
3/10

Moving & Storage - Ancaster

I recently hired the Company for a short notice move. While I am appreciative of their ability to accommodate our move, I have to say that the overall service was atrocious. Our movers were late, which I was contacted about by one of the owners. No big deal; things happen. We were already under quite a bit of stress because of timings that we had to meet. Instead of making things easier, we had to listen to constant complaining, rough handling of boxes marked fragile, and also clean up after our movers, who tracked mud across clean floors and new carpeting. The move was completed in a timely fashion, so that was definitely a plus. However, a few days later when I had a chance to visit the storage space with my wife, we were appalled to find that our belongings were tossed into the storage space, without any rhyme or reason. When I reached out to one of the owners to advise of our findings, I was basically ghosted. I will never utilize this Company's services again.

Approximate cost of services:
$1,560.00
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Private User
Private User
Private User reviews Halifax, NS
2/10

They broke the piano

They claim to know how to move pianos. They brought a beautiful baby grand piano and put it together backwards and it's unusable.

Approximate cost of services:
$3,000.00
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Company Response

The belongings were delivered on Wednesday morning and you called in to say that the piano was not put together properly. The driver was busy for the rest of the day but could come in the evening to fix things up for you, but you said you were busy that evening. It seems that you immediately reported that we did not know how to move pianos, you did not give us a chance to fix the problem. The driver came back Thursday morning, 24 hours after delivery and fixed the piano and we have not heard back from you so I am assuming that it is fine now. When given a chance, we can fix our wrongs when they happen.

Private User
Private User
Private User reviews Whitby, ON
10/10

2 Small Men with Big Hearts - Great Experience!

Absolutely amazing movers as well as admin! we have used other companies before and recently used 2 Small Men with Big Hearts for a 2 bedroom to 4 bedroom house move. They were always responsive, answered all questions over phone or email, and seemed very well organized. Our movers day of were so fast and so kind and patient with us and took great care of our belongings. We had Ayman and Michael and have nothing but positive things to say about them. Overall everyone we dealt with was respectful and professional. The cost was also completely reasonable, we couldnt believe it! Highly recommend to anyone for a big move.

Approximate cost of services:
$2,900.00
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Company Response

Thank you so much for your kind words. I have forwarded your review on to our local London office and they will make sure they let Ayman and Michael know how happy you were with their work. We look forward to helping you with any moving needs you have in the future.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Smooth move

We had many things to move. The movers were great. They followed our instructions perfect, nothing was damaged, and very friendly and easy to get along with. Will recommend to others

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your kind words.

Private User
Private User
Private User reviews Blackstock, ON
10/10

Highly skilled and time efficient movers

Movers arrived on time, worked steadily and efficiently until the job was complete. Completing the job well under the quoted estimate and were very friendly

Approximate cost of services:
$1,450.00
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Stephanie in Toronto
Stephanie in Toronto
1 review London, ON
10/10

Complete Load and Unload Done Flawlessly!

Had four guys. Two trucks. They worked together as a team and finished sooner than I was expecting. Very hard working and professional team. Will definitely use them again. A+++

Approximate cost of services:
$5,100.00
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Company Response

Thank you for your kind words. I will make sure the men know that you are happy with your move.

Dawn in London
Dawn in London
1 review London, ON
0/10

Moved a small one bedroom apartment

A horrific experience with almost all my furniture damaged and incompetent staff which they refuse to be responsible for. They deceived me about an insurance claim and refuse to pay for my tv which was dropped and broken. It took four hours for them to load 16 items and thirty four boxes. Do not hire this company with no hearts, ethics or compassion for a senior who doesnt have money or anyone to help them. As far as their response goes, they just make stuff up as they go along, not honest. I dont know how they got 34 items. I had 16 items and 34 boxes. Also, they came back the next day to put my bed together properly and while they were here I told them to take the tv. They broke it, they can dispose of it. Again, they refuse responsibility. A lot of stuff I loaded in my car because they were so slow. I paid $185 an hour so if thats a discount , then what is the regular price? The driver told me that hed only had two hours sleep and it was the helpers second day on the job. The helper was in no shape to do the work and proceeded to whine, spend most of the time texting taking breaks and both of them sitting in the truck. I have witnesses to that. The only thing I signed was the bill when I paid. If thats an insurance waiver I wasnt aware. Who is going to say yeah you broke and damaged most of my stuff and overcharged me but its okay? When I was called for more money I was told that they couldnt do an insurance claim unless I paid. I paid and they didnt do a claim. They knew how upset I was all the damages, especially the tv. I was told it would take ten to fifteen days for the insurance claim. When I told them I wasnt willing to be without a tv for that long and was buying one they said by all means. No one ever said the tv wasnt covered and an insurance claim was never made. Not only am I out the money for the tv, I also have extensive damages that a few hundred dollars wont come close to fixing. I paid $1,749 for the move and $595 for the tv so Ive still paid $1,719. Why should I be responsible for their staff? It wasnt the stairs or elevator but incompetent staff that was the problem.

Approximate cost of services:
$1,719.00
1 of 1 people found this review helpful.
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Company Response

Hi Dawn,

Again, I am deeply sorry to hear you were not happy with the services you received from our staff/crews for your move back at the end of March, 2022 in London ON.

Your original complaint from April 2022 has been responded to on multiple occasions, on multiple platforms. Thank you for giving me the opportunity to address your concerns again.

You were originally booked with a 3 man crew. Unfortunately due to Covid, we had a staff shortage that day and you only received a 2 man crew which was reflected in the discounted hourly rate you received. In your original complaint you were not satisfied with only having 2 movers due to the size of your item list, which exceeded 35 + items. I am unsure of where the new count of 16 items came from?

Definitely a 3rd man would have been beneficial for your move. A full 1 bedroom apartment with 35 + items as well as boxes going from a walk-up to an apartment with an elevator can take time.

Again I apologize that you did not receive the red carpet service you deserved. To try and resolve the situation, at the end of your move hours were discounted off your final invoice for a total discount of $313.57. This was to compensate for the staffing issues that day.

As per the damage to your T.V.
You were sent your confirmation email prior to your move which also included our industry standard insurance. You were asked to thoroughly review this information including the insurance, as it was all imperative to your move. "Electronics are not covered under insurance unless in their original box", "Please have your electronics and musical instruments professionally prepared for moving beforehand." You also signed the damage waiver form on move day which also states this, which I sent you a copy via email.
Under the circumstances and the issues you had with your move we still then sent you another refund of $600.00 in the form of a cheque, which you cashed. As well as, we sent a crew out free of charge the following day to remove your old T.V.
You have had a total discount of $913.57. A few days later you emailed me stating that you demand another $500.00 or you were going to leave bad reviews on the BBB website and Google Reviews and contact the media. These threats started 4 months ago, and I am sorry we have not been able to come to a resolution with you, since then.

If you would like to contact me directly to discuss this further please reach out to our office. We are at your service and always strive for the best customer service we can provide.

Regards,
Mary Mayo
Operations Manager
Two Small Men with Big Hearts Moving London ON
519-666-3600

Shiraz from St. Catharines
Shiraz from St. Catharines
2 reviews Vaughan, ON
10/10

Local move

Used Two Small Men for my local move in Woodbridge last month. They showed up early on moving day and were finished earlier than expected.

Huge thank you to the 2 movers who helped me take apart my ping pong table as I was unable to do it myself. Love the above and beyond customer service.

Very happy with this moving company and would certainly recommend to a friend

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Office move

Very quick workers. Professional and friendly. Eager to please. Cautious with our items. Arrived early and worked well together. Disassembled and reassembled desks for us. Would recommend them.

Approximate cost of services:
$1,500.00
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Private User
Private User
0 reviews Vaughan, ON
10/10

Fantastic guys

Great guys. On time and work done in a safe timely manner.

Would definitely recommend

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for your kind words, it was a pleasure to help you with your move.
Barb

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Two Small Men With Big Hearts

Two Small Men With Big Hearts Moving is one of Canada's largest network of independent moving companies . Our goal is to provide a top level of moving service anywhere in Canada at a competitive price. This will ensure stable, steady growth and make us a force in the future. We offer local and long distance moving services for homes, apartments & offices within Canada.

Kingston movers ray@moving.ca 613-549-1888 or 613-968-9097
Oshawa movers (Durham region) toronto@moving.ca 905-665-6404
Greater Toronto movers toronto@moving.ca 416-663-6300
York Region movers toronto@moving.ca 905-761-7488
Barrie movers toronto@moving.ca 905-841-9210 or 705-722-9970
Mississauga movers sam@moving.ca 905-272-9310
Kitchener Waterloo movers danmayo@moving.ca 519-748-1117
Hamilton movers (Burlington) kyle@moving.ca 905-524-3278
London movers danmayo@moving.ca 519-666-3600

Some services that we provide are, local moving, Long Haul, long distance moving, National and International Moving for Residential, Office and Commercial Moves.

CATEGORIES
Moving & Storage
PRODUCTS
Packing Services available.
SERVICES
Local moving, Long distance moving, National and International Moving for Residential, Office and Commercial Moves.
WEBSITE
http://www.moving.ca
YEAR ESTABLISHED
32
NUMBER OF EMPLOYEES
80
PAYMENT METHOD
Visa, Mastercard, Cash, Etransfer
MEMBERSHIPS
BBB, Consumers Choice Award
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Please call for a free estimate.
BONDED
Yes
WRITTEN CONTRACT
Yes
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