I moved from downtown to North York in January 2019. The movers failed to wrap any of my bedroom furniture. My 2 nightstands, my bed and a lamp were damaged, along with other small items. I reported the damage immediately on the day of the move and the movers said that someone would contact me for repairs or reimbursement. I did not hear back for 2 months so I called the office every week for 3 months and still did not get a call back. It was clear they would not be helpful. I then threatened to file a claim in small claims court, and at that point the new general manager (Jeff Latanville) came by to inspect the damage. He promised that the items would be repaired in short order. Again, no follow up. He finally sent the repair person in October of 2019, 9 months after the damage. The lamp was not repairable, so he promised to order a new one. Again, he failed to follow up and when he did he acted surprised that I had not received the replacement lamp. He promised that he had ordered it 3 weeks earlier. I pushed to get a copy of his purchase order and found out from the store that he had not told me the truth, he had only ordered the lamp on the day that I got him on the phone. This dishonest behaviour coupled by the time it took to repair my furniture was unacceptable.

We needed to move all of our things into storage as part of the process of refinishing our main floor, and the previous movers fell through. Two men and a truck saved us -- a phone call Thursday afternoon had Nic and Chris here on Saturday morning, and they were by far the best movers we've had, taking absolute care of everything and doing so with efficiency and speed. We'll be calling them back in a few weeks to get everything back!

I have used Two Men and a Truck for two moves and both went very well. Excellent service experience and within budget. The movers were professional and did a good job, would definitely recommend.

The two young guys were good at moving the furniture. But they used foul language between themselves which I thought was very unprofessional.
Also, at the end of the move the time was 3 1/2 hours as predicted in the quote which was $700. But the company wanted to tack on an extra hour and a half for travel time.
I thought "dock to dock" meant furniture pickup dock and destination drop-off dock. But the office said it was office dock to office dock!
The actual time it took them to run back and forth from their office was only 40 minutes.
I argued the point vociferously and they backed off, but I thought this was very poor practice and hence my low rating.

" Moving is stressful to begin with but the entire experience was pain free from the phone call to enquire, to the guys that came to give us a quote to the moving team. Everyone was pleasant. It was actually a breath of fresh air to have the move done sooner than the quote stated so we had to pay less money than the quote. I would highly recommend this company.”

I am extremely pleased with the service from Two Men and a Truck. They were very friendly and knowledgeable. They took extreme care with our belongings and put extra effort to fit everything in, which wasn't easy! They kept us informed throughout the move and their assurances made us feel confident that we had hired the right movers. I would definitely recommend them.

From booking through the office (which was quick and easy to understand) to my actual moving day, I have nothing but good things to say about TWO MEN AND A TRUCK. My movers arrived on time, were good-natured and incredibly capable, and set my mind at ease instantly when we met. We went over the plan for the move only once, but they never forgot any of the specifics. I was able to just sit back and sip coffee and let them work. Please note, the movers had to carry everything down a flight of stairs moving out of my apartment due to the elevator being unavailable, and they were still done in less than an hour. Hands down the most positive moving experience I've ever had. I will never use any other company for my future moves and I will always recommend TWO MEN AND A TRUCK first to everyone I know.

Poor communication, lack of professionalism and inability to execute simple business processes (ie. issuing refund) leaves the customer on a sour note beyond the damages from the move. I have used the company in the past but this latest experience demonstrates a company that I will no longer use nor one that I can trust to deliver what it promises.

" From the very detailed estimate about our upcoming move - all the way to the 3 extremely polite and professional movers, we were very happy with 2 men and a truck. Would highly recommend.”

Customer service was very helpful from beginning to end. Andrew and Mitch (my movers) were just amazing! They were professional, fast and efficient and more importantly, they handled my things with great care. There were no surprises with costs which is always a relief at the end of the day at an already tiring and stressful time. I would definitely use them again and recommend them to anyone looking for great service and stress-free move!