Two Men And A Truck

Moving & Storage
Halton Burlington ON
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Two Men And A Truck
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Reviews for Two Men And A Truck

Average customer rating:
9.2 10 (771 reviews)

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Jason in Richmond hill
Jason in Richmond hill
3 reviews Richmond Hill, ON
0/10

Moving sucks, movers sucked even more...

terrible, terrible, terrible, terrible. I could go on and on and on. Two Men and a Truck should be ashamed of themselves. Movers community should disbar them from calling themselves movers. Seriously. THey are that bad. Save your $, go to ANYONE else, hire donkeys, if you have to, who will certainly do a better job. The movers were terible, their managers worse. No ownership of the crap service they provided. Never will.

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Andre in Toronto
Andre in Toronto
8 reviews ,
10/10

Movers

Moved from a condo to an apartment in Toronto. These guys sent a gentlemen to assess my home and accurately estimated how many boxes and movers were needed. They got everything done on time and didn't break/lose anything. They also brought their own packing materials and such (tape/blankets). A+++

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Farah in Mississauga
Farah in Mississauga
3 reviews MISSISSAUGA, ON

First Review

0/10

House Move

We were moving to a house just a couple of kms away. The sales guy who came to give us a quote from Two Men and a Truck seemed professional, efficient and put us at ease. The guys who turned up to do the job - horrible. They arrived an hour late - reason - they had to pick the truck from Oakville. They were in a rented truck - not the company truck. They had NO TOOLS - to dis-assemble the furniture, inspite of the quote specifically calling for dis-assembly and re-assembly. We unpacked our tools - to lend them. One of the guys wanted to help - but his boss pulled him up - for meddling in our affairs. Calls to the Two men and a atruck office were of no use - since it was a Sat. Finally stuff was loaded onto the truck and the guys took off for an hour and half. Reason? It was break time - and I was paying by the hour!!!! For their break!!!! Unloading was equally painful. I was glad to see the back of them. When we took this matter up with their corporate office - we were informed that the particular franchisee would sort the matter. 3 months later the franchisee hadnt even replied to our mail and the head office sheepishly told us - they couldnt do anything unless the said franchisee responded to us.
I am never ever going to use this company again.
A friend who moved the same day - with a much smaller moving company was way way way more satisfied with her experience.

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UserNo1 in Mississauga
UserNo1 in Mississauga
4 reviews Mississauga, ON
0/10

Moving homes 2 kms away!

Two Men and A truck, an introduction- had them move us late 2010, in a days worth of effort, and spent next 4-6 months resolving the issues they brought with them. The discussions were with the franchise itself, credit card company, Heron Capital management (that manages this franchise...).
From the above, it would be apparent to you, how the move went.
If it is not apparent, then this franchise/company, for sanity reasons, a No GO.

Issues varied and ranged from negligence to incompetence to improper financial transaction. The most incompetent mover I have had, and I moved 3 continents, 5 countries in the past 6-7 years, so I do know a bit about what it takes for a normal move.

Now the actual details, movers showed up late, without ANY tools, (for a full service move), they then blamed the franchise owner (Costello), the sales guy (Dick) for the delay, no tools and why sun rises in the east! They then refused to disassemble with the tools I provided, the movers sat in the truck while I disassembled, they had a jolly good time on my dime- extended smoke breaks, truck disappeared after loading, and on return was advised they went to lunch, who was to tell me??? I almost called Police (though now I wish I had :))! The move was really a few blocks, and it took them ALL morning and ALL afternoon to complete. To top it, billing included all the breaks, lunch, smoke, and the time they started from Burlington (to Mississauga)??? The charge is by the hour!
In all, I was paying for 4 extra hours of work that was never done.
Corrupt!

I understand, mistakes happen, however, when there is no subsequent action, taken that is when in my mind, where the biggest problem. The franchise owner, Heron Management did little to resolve the issues their workers presented, after the fact. I lay the onus on the franchise and the management for lack of effort to address this failure.

Thanks to BBB and Credit card co there was some respite from this atrocious moving company. AS a last note, the credit card company advised they have flagged this merchant for continued excessive charges (whatever that means), perhaps another review coming from someone?

Save yourself the trouble, get someone else, than employing "2 or more dishonest men and their truck" for your move.

Happy moving!

1 of 1 people found this review helpful.
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1 review ,
2/10

moving

After hearing good things we hired Two men and a truck, 3 guys showed up. They were very organized and worked quickly, but...... over the next few days after moving we discovered 2 boxes were missing!!! We reported this to them, thinking it was an error and they were missed and were most likely in the "lost and found" so to speak!
Well this was not the case! there are gone!!!!
Lesson here: do not write on the box what is actually in it!!!!
They have not been helpful in us making a claim!

1 of 1 people found this review helpful.
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Jim in North york
Jim in North york
2 reviews North York, ON
1/10

House move

Manager was very nice in setting up the appointment and sent 3 movers, however the lead mover had only been moving for 5 months and the other 2 guys had only been moving for 2 days! It was a disaster as no one really knew what to do and the lead guy stayed mostly in the truck to load. Lots of furniture and parts of both houses got destroyed. Also lost a few items. This was the North York location. Very expensive! and very amateur. If people are just starting they should be mixed with an experienced crew. Would not recommend based on my experience. The staff were extremely nice and hard workers to be fair, but they lacked the experience needed to preserve my stuff and both houses.

Also, no apologies and no remorse.

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Jill
Jill
1 review Nanaimo, BC
0/10

Movers

This company charged $1003.00 to move a one bedroom apartment approximately ten minutes away!
My mum used a different moving company when she moved from her two-bedroom apartment from Toronto to Hamilton she only paid $650.00.
The only thing Two Men & a Truck don’t do is use a gun when they rob you!!!

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Beatrix from Midtown Toronto
Beatrix from Midtown Toronto
2 reviews Toronto, ON

First Review

8.5/10

Moving

Finally a moving company which proved to be reliable and provided excellent service.The customer representative, Donna, took it upon herself to come after work and drop off more boxes and wrapping paper at no extra charge as we underestimated how much we needed. The pricing was more than fair - they had to do two trips during moving day, but only charged for one.
The only downside was their packaging service for kitchen goods. I expected special slated boxes to put dishes, glasses, cups etc without the hassle for wrapping them first in paper (we had that for our international move, and it was a great time saver!). However, it turned out to be just that: lots of wrapping paper around every dish, and boxes only had a few basic dividers. In hindsight, I would have rather not booked the packing for the kitchen, but done it myself.
All other services, however, were great. Friendly movers who worked really hard and fast, great coverage for all furniture with blankets and shrink-wrap, and great care with all of our stuff (nothing got broken - a first in our many moves!). I highly recommend them.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Two Men And A Truck

We’re the "Movers Who Care®". We're a lot more than two men and one truck when we need to be so no move is too big or too small.

With a 96% customer referral rate TWO MEN AND A TRUCK® is not just a moving company - We're a Customer Service Company that moves people. It's our goal to exceed your expectations on each and every move.

CATEGORIES
Moving & Storage
PRODUCTS
Cardboard Moving Boxes Wardrobe Boxes Packing Supplies
SERVICES
Home Moving Services Residential Moving Services Business Moving Services Office Moving Services Packing Services Short-term storage Long-term storage Climate controlled storage Piano Moving
WEBSITE
https://twomenandatruck.ca
YEAR ESTABLISHED
2005
MEMBERSHIPS
Canadian Association of Movers (CAM)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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