Overall we were satisfied with the actual moving, BUT there were a number of issues that would make me hesitate to reco this company.
1. I had specifically hired these movers because they advertised (and later confirmed during the on-site estimate) that they were "piano moving experts." NOT TRUE! During the estimate, I had pointed out that our piano, on the 2nd floor, weighed 450 lbs and had been difficult to get upstairs when the original (professional) piano movers brought it in years earlier. The 2 Men & a Truck estimator assured me it would be no problem to get it out and I believed him. When the 3 movers tried to get it downstairs, they tried for 45 minutes before they finally gave up. I was worried either one of them, the piano or the house would get seriously damaged, so I agreed that they should stop. They advised me to "hire some professional piano movers." Ridiculous, as this was what I had been promised they were.
2. We had an issue with our closing and the furniture had to sit on their truck overnight. The movers initially assured us this was a free service they provided (should have gotten that in writing! it sounded too good to be true). When it came time to pay and we asked for a rebate on the piano moving portion, since I now had to pay $250 for real piano movers, they told us that the piano cost was offset by the overnight storage charge. [for the record, when the expert piano movers came the next day, they had the piano down the stairs and out the front door in 10 minutes.]
3. We also had an iPod disappear during the move. I have no proof that they took it, but it was on our office desk along with some other items, I heard one of them say "there's an iPod up here and I'm putting it in a drawer," and when the desk arrived at the new house there was nothing in the drawer and the iPod hasn't been seen since. If I had been paying attention I should have gone and got it from them at the time -- or, would have been nice if they brought it to me (or left it where it was in the office, since we still had lots of little items in there, like the computer, that we still had to pack up). Why would they put an iPod into an empty drawer when there were all sorts of other odds and ends around the house that they didn't choose to pack up?
Overall the move was fine, nothing got broken, they were friendly, courteous and did the job in the time estimated, but I nonetheless felt a bit like we'd been ripped off.
- Company Response
I am sorry that your move did not meet your expectations. Please contact our corporate Customer Care team at: (866) 684-6448 or firstname.lastname@example.org. We would appreciate the opportunity to get some more details and try to help if possible.