I had a disastrous move with Two Men and a Truck. I was looking for a company that would do the packing and unpacking for me. After hours of search, I found this company that offers packaging services as well. They sent a sales rep to my apartment to estimate the number of hours that would be needed for the job. This person had a very well designed brochure in which he went into details of the kind of material that we would need for packaging. He told me that they would be able to completely pack our apartment in less than 3 hours. I asked him if it would be better that they came the day before to do the packing but he insisted that it won't be necessary and they can easily pack every thing and move them on the same day. I also asked for unpacking and he said that they would be able to do that as well and recommended that we start the move at 10 on the day of moving. Since I was worried that they might not be able to finish the job, I contacted their office and asked for the movers to be there at 9 instead. During this meeting, I asked him a couple of times if we would need to do anything and he confidently told me that I wouldn't need to do anything to prepare for the move.
On the day of the move, their guys arrived 20 minutes late. These people had no idea that they are supposed to pack and obviously did not have any professional experience in packing an apartment. When they arrived, they asked me if I am ready to move! Two of these people were extremely rude. One of them kept nagging and complaining that this is taking too long and he is tired!!! My husband and I ended up working nonstop to pack as much as we can. After packing everything, they told us that they would not unpack because they are too tired. I called the salesperson to see what his plans are and he said that he won't be able to send anyone to unpack. Once we arrived at the new place, these people were literally throwing our boxes on the floor. They had not labelled any of the boxes and kept asking us where the box that they had packed should go!!! Of course, they did not unpack and at this point in time I just wanted them out of my house. They charged me $175 per hour!, they charged me for their lunch break, and for the half an hour that they were late. I just can't believe that a company can offer such a horrible service and still survive!
- Company Response
Thank you for taking the time to leave a review. We're very sorry your experience did not live up to expectations. We would love to find out more details. Please contact email@example.com and let us know which location you moved with so we can address this.
Thank you. Chuck Resnick, VP Operations, TWO MEN AND A TRUCK Canada.