Two Men And A Truck

Moving & Storage
Halton Burlington ON
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Two Men And A Truck
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91%

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Reviews for Two Men And A Truck

Average customer rating:
9.2 10 (775 reviews)

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Golchehreh Sohrab from Toronto
Golchehreh Sohrab from Toronto
2 reviews Toronto, ON
0/10

Moving - Including Packing

I had a disastrous move with Two Men and a Truck. I was looking for a company that would do the packing and unpacking for me. After hours of search, I found this company that offers packaging services as well. They sent a sales rep to my apartment to estimate the number of hours that would be needed for the job. This person had a very well designed brochure in which he went into details of the kind of material that we would need for packaging. He told me that they would be able to completely pack our apartment in less than 3 hours. I asked him if it would be better that they came the day before to do the packing but he insisted that it won't be necessary and they can easily pack every thing and move them on the same day. I also asked for unpacking and he said that they would be able to do that as well and recommended that we start the move at 10 on the day of moving. Since I was worried that they might not be able to finish the job, I contacted their office and asked for the movers to be there at 9 instead. During this meeting, I asked him a couple of times if we would need to do anything and he confidently told me that I wouldn't need to do anything to prepare for the move.
On the day of the move, their guys arrived 20 minutes late. These people had no idea that they are supposed to pack and obviously did not have any professional experience in packing an apartment. When they arrived, they asked me if I am ready to move! Two of these people were extremely rude. One of them kept nagging and complaining that this is taking too long and he is tired!!! My husband and I ended up working nonstop to pack as much as we can. After packing everything, they told us that they would not unpack because they are too tired. I called the salesperson to see what his plans are and he said that he won't be able to send anyone to unpack. Once we arrived at the new place, these people were literally throwing our boxes on the floor. They had not labelled any of the boxes and kept asking us where the box that they had packed should go!!! Of course, they did not unpack and at this point in time I just wanted them out of my house. They charged me $175 per hour!, they charged me for their lunch break, and for the half an hour that they were late. I just can't believe that a company can offer such a horrible service and still survive!

0 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to leave a review. We're very sorry your experience did not live up to expectations. We would love to find out more details. Please contact customer.service@twomen.ca and let us know which location you moved with so we can address this.

Thank you. Chuck Resnick, VP Operations, TWO MEN AND A TRUCK Canada.

trish from Oshawa
trish from Oshawa
1 review Oshawa, ON
1/10

a move

I was totally disappointed in the move done by 2 men and a truck.
they did not seem to be able to put boxes where they were marked to go.. and they ended up piling pretty well everything in the basement, but no room to walk through the boxes to locate what should have gone to other areas in our new house... also I don't even know if anything has been broken as we now have to move all the boxes again, to safe areas as these kids piled them quite high down in the basement. would never, ever recommend this company... a bunch of kids trying to finish work quickly with no regard to instructions written or otherwise... well talked up by the salesperson but no follow up by him whatsoever!!!!! never never again...

0 of 1 people found this review helpful.
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Company Response

Hello Trish. Thank you for taking the time to leave a review on the service you received from us. We're very sorry your experience didn't meet expectations. I would be happy to discuss this with you in detail. Please contact us at customer.service@twomen.ca.

Thank You.

Chuck Resnick, VP Operations, TWO MEN AND A TRUCK Canada.

James from Toronto
James from Toronto
1 review Toronto, ON
2/10

Moving Condo to Condo

The movers were incredibly slow in packing and then made a wrong turn and charged me for the time. They moved less than quoted and in more time than quoted, avoid them.

0 of 1 people found this review helpful.
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North York from North York
North York from North York
1 review North York, ON
0/10

supposedly moving

They showed up 1 hour and 45 minutes before the appointment timeframe and then left
complaining that there was no one there when they arrived.
The manager was extraordinarily rude, snyde and sarcastic.
When they finally showed up (still too early) again the following is what happened.
They refused to move anything that was not in a box.
They did not want to get dirty so they did not want to move the dusty upstairs items,
therefore they also refused to move the downstairs items which were clean.
They refused to move a box that did not have a lid on it even though the lids
were right there and could quickly have been put on the boxes.
The employees deliberately gave false information to the management about what could and could not have been moved saying that "nothing was in boxes".
There were 12 boxes with lids, clean, packed with items and ready to move. They did not move any boxes at all.
So lets recap this.
They did not move anything that was not in a box.
They did not move anything that was in a box.
They did not move anything that was dirty.
They did not move anything that was dusty.
They did not move anything that was clean.
They did not move anything.
THEY MOVED NOTHING. I WAS CHARGED ONE HUNDRED DOLLARS AND THEY MOVED NOTHING.
Please keep in mind that the Pensacola office of two men and a truck is there to be served by Pensacola and take your money.
They are not there to serve Pensacola. Be sure to be sweet as pie to them when you speak
to them instead of being polite and direct or else they will go into hysterics, sarcastically calling you names and
telling you they have never been spoken to in a direct, polite manner and how terrible an experience your polite honesty is.
They are a twisted, crazy, rotten experience as well as being a hellacious waste of money.
I am unable to recommend the Pensacola office of two men and a truck, to put it directly and politely.

1 of 1 people found this review helpful.
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Richard in Oshawa
Richard in Oshawa
1 review Oshawa, ON
10/10

Moving to a new apartment

We hired Two Men and a Truck to move my mother into a retirement home. This is the 5th time that we have used them over the past 3 years and their service has always been excellent. They are reliable, courteous, and they really take care of your belongings. Kyle and Eric did an excellent job!

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Marc from Toronto
Marc from Toronto
1 review North York, ON
4/10

Move

Hired these guys to move my home. Movers worked hard but the way they bill you is a joke. A lot of time wasted and additional time added on to get to and from job site. Charged 45 to get to job site 10 mins away - an additional hr to get back.

1 of 1 people found this review helpful.
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Natalie from Mississauga
Natalie from Mississauga
1 review Mississauga, ON
0/10

Move across town

I had a terrible experience with two men and truck. I wouldn't recommend them.
My move had to be moved (circumstances outside my control) but there was a miscommunication. They ended up forcing 4 men and a truck on me - doubling my costs. They damaged my furniture and broke other items. I had huge issues communicating with management, who were not understanding at all.
I wouldn't recommend this service, no pride in their work and they certainly don't understand that they are in the service industry. Poor service, bad communication and many items were damaged or broken.

2 of 2 people found this review helpful.
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Wes Machnio from Etobicoke
Wes Machnio from Etobicoke
3 reviews Toronto, ON
0/10

Worst move experience!!!

At the move destination, they put a prominent 10ft scratch in a brand new floor and refused to take the blame for it. Two of the three movers were yelling back at us, very confrontational. One of them said something to my 7 year old daughter that made her cry for a half hour, she was visibly shaken and scared. They didn't deliver two leg posts of our queen bed frame (I suspect they held this back spitefully) which have the brackets attached which are necessary to put the bed together: another words we no longer have a bed. We were moving from a condo to a townhouse and at the condo we asked them to move two pieces of heavy furniture to the condo garbage area for easy disposal. But they were good functional pieces of furniture (we just didn't have room for them at the new place) and offered it to the movers - two of them laid claim to them and loaded the pieces on the truck. When the relationship soured after the scratch was found early on during unloading, they dumped these two pieces in the middle of our garage and refused to take them away. We had no easy way of getting rid of them at the townhouse. I refused to sign the visa authorization until the franchise owner (they are on Kipling), Robert, came out to confirm that they would take care of the floor. The owner agreed on the phone and promised to take care of it in a couple of days. He never came but put the charge through my visa without my authorization. He didn't return my phone calls till I got head office involved but when he came he just started arguing. He finally agreed to have a floor expert he uses fix the floor and to look for the bed posts/brackets. Nothing happened and he didn't return my calls. Finally he told me he decided to 'deny' my claim for insurance and head office is now silent also. This is the most disreputable bunch of movers I have ever used (and I've moved a lot of times). Stay away.

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Phil from Burlington
Phil from Burlington
1 review Burlington, ON
0/10

moving and storage

I hired this company for storage and when i gave them the 48 hours, it took them a week to deliver back. they charged me 1600 between the move, storage and delivering my things. they were a total rip off and the people in the office were zero helpful and unempathetic as i kept calling them and they were just rude and unhelpful. I do not recomend them at all.

2 of 2 people found this review helpful.
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Nicole from Scarborough
Nicole from Scarborough
3 reviews Scarborough, ON
10/10

Moving

Best money I've ever spent. The two men who moved us were professional and very hard working. They moved our 2 bedroom apartment down 3 flights of stairs and into our new home. They went the extra mile upon delivery, carefully making sure boxes went into the proper rooms and that large pieces of furniture went where we wanted them. Would hire them again in a heartbeat.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Two Men And A Truck

We’re the "Movers Who Care®". We're a lot more than two men and one truck when we need to be so no move is too big or too small.

With a 96% customer referral rate TWO MEN AND A TRUCK® is not just a moving company - We're a Customer Service Company that moves people. It's our goal to exceed your expectations on each and every move.

CATEGORIES
Moving & Storage
PRODUCTS
Cardboard Moving Boxes Wardrobe Boxes Moving & Packing Supplies
SERVICES
Home Moving Services Residential Moving Services Business Moving Services Office Moving Services Packing Services Short-term storage Long-term storage Climate controlled storage Piano Moving Junk Removal (Limited locations)
WEBSITE
https://twomenandatruck.ca
YEAR ESTABLISHED
2005
MEMBERSHIPS
Canadian Association of Movers (CAM)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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