I moved from downtown to North York in January 2019. The movers failed to wrap any of my bedroom furniture. My 2 nightstands, my bed and a lamp were damaged, along with other small items. I reported the damage immediately on the day of the move and the movers said that someone would contact me for repairs or reimbursement. I did not hear back for 2 months so I called the office every week for 3 months and still did not get a call back. It was clear they would not be helpful. I then threatened to file a claim in small claims court, and at that point the new general manager (Jeff Latanville) came by to inspect the damage. He promised that the items would be repaired in short order. Again, no follow up. He finally sent the repair person in October of 2019, 9 months after the damage. The lamp was not repairable, so he promised to order a new one. Again, he failed to follow up and when he did he acted surprised that I had not received the replacement lamp. He promised that he had ordered it 3 weeks earlier. I pushed to get a copy of his purchase order and found out from the store that he had not told me the truth, he had only ordered the lamp on the day that I got him on the phone. This dishonest behaviour coupled by the time it took to repair my furniture was unacceptable.