First off they arrived at 10 am . Terrible time to start a move . At first the service was okay then they became sloppy missing things. They took a break and a 50 minute lunch which I apparently paid for. In a hurry to be paid. . I later found out they charged me 2 hours more than they should have even with returning to the dock. They left at 3:30 and said they were back at 5 pm. We live 10 minutes from the office and dock. Barb and Melissa were useless in looking into the matter . I asked to have the manager call me he never did . Very unprofessional very lack of customer satisfaction . I would never use them again or recommend them.