The salesperson/owner Shora mis-lead us about the delivery time initially stated it takes 1 week when we placed the order it became 3 weeks and it actually took 6 weeks, the factory were amazed at that. The specifications were all wrong when it was sent to the manufacturer the color of the trim is the wrong one. She did not show us the order they just sent it in and I only have the sales slip she says the order form with all the specification is not for us to see. She keep on promising and never deliver (she did say will call the manufacturer and address our questions but never did and kept on brushing us off) until we had to find the manufacturer and call ourselves. They called us to pick it up, they want us to pay the balance without out opening the box and looking at what we are paying for (they refused to open the box until we said then we are leaving. The next day on the phone she was rude and shouting and accusing me of planning this so I don’t pay for the balance. I already paid $500 as a deposit. She will not return the money nor is she willing to help. I don’t recommend them at all.
- Company Response
The fireplace door Mrs Pio ordered was custom-made. We went through all details and filled up order sheet form with her. On the Sales Agreement we put very clear the color of trim(we showed her color sample) and with her signature on it. When picking up the door, she said it's not right color. As matter of fact, it is exactly as same as one on Sales Agreement.
Toronto Home Comfort
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