The Bay

1355 Kingston Rd Pickering ON L1V 1B8
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HomeStars  >  Housewares in Pickering  >  The Bay  >  Ordering Online is a Nightmare
Leah in Calgary
Leah in Calgary
2 reviews Cochrane, AB

Ordering Online is a Nightmare

I ordered a set of dishes online and they started to trickle in 2 plates at a time. The first two plates I received were crushed into dust so I had to return them to the store - which is an entirely different and annoying issue, where I noticed the dishes were on sale for 20% off. I immediately called to get my price adjusted as I still had only received the 2 plates but customer service advised me it was too late because it had been 10 days and they only price adjust up to 7 days. I spoke to a supervisor because I could just pack up and return all the items after I recieve them to the store and re-buy them at the discounted price so they agreed to do the price adjustment for me since I do not live in a city with a Bay store (the reason I ordered them online in the first place).

I waited two weeks before following up on my refund and they had no reference of my original phone call to customer support and kept asking me for my case # which I did not have. After another 45 minutes on the phone and speaking to a different supervisor who was aggressive and rude and kept insisting they never price adjust after 7 days even when I offered up the receipt for the replacement plates they sold me at the 20% off price! Amy, the supervisor, finally agreed to do a one time price adjustment after reading the policy to me again. The kicker is when I asked for her name and my case # incase I had to call and follow up again she screeched into the phone "Ma'am you don't get a case number until after I've entered it into the system and send it off to the adjustment department, they will email you the confirmation!" I'll assume my fist case number which was imperative at the beginning of this conversation will be lost in the "mail" with the second one.

Whether or not they follow through and give me the refund I've been promised twice now, the process is so difficult and unpleasant it is just not worth shopping there.

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