Tender Touch Moving & Storage

The team at Tender Touch made my move stress free which is saying a lot.
From Jessica in the office who coordinated and quoted the project to Pedro and Krisjian who did the heavy lifting, the service was friendly, accommodating of some challenging situations, and professional.

I would happily recommend the company to others and use the service again.

I hired Tender Touch Movers and was very skeptic because of all the stories you hear about moving companies. I must say that Tender Touch is the moving company to hire. They were very professional, efficient and took great care of my furniture.
Thank you to Phil and his crew!!

Tender Touch was our moving company and did a great job, highly recommended and excellent service. They were on time, professional and made our moving experience enjoyable and the staff was polite and courteous.

I picked Tender Touch based on the many good reviews they had. Unfortunately, I had the bad luck to move on the hottest day this summer! The movers arrived early in a rather dilapidated truck and immediately set to work. They had a system. Phillip and Patrick worked relentlessly and with good cheer. Everything was carefully wrapped. They even moved my very heavy piano. Nothing was damaged. At the move in site, Patrick unwrapped everything, put stuff where I directed and put things back together. He even set up my TV and made cardboard protectors for my bed legs! I gave them many drinks of cold water and juices, gave them lunch, and trail mix and clementines for afternoon snacks, for all of which they were extremely grateful. The whole move lasted 11 1/2 hours. Moving into the condo was a pain, but never did they complain. There was also a very quiet helper with whom I did I not interact much. Phillip was very considerate of the other people in the condo and did his best not to tie up the elevator for too long at a time.
All in all, the move was as pleasant as was possible.

I had responded to the Tender Touch Moving direct mail letter. Right from the telephone conversation with administration down to the crew. The team was fantastic; polite; helpful; friendly and very organized. They did an outstanding move with smiles and a great sense of pride to take the stress of the move away from me. I have already recommended the company to friends.

We moved on August 1st 2014. I saw the name Tender Touch Moving and knew that was the company we needed for our move.. Jason came to our home and he walked me through their moving process and was able to give me a very fair quote. Maria and Jessica who work in the office also kept me up to date with any information. The day of the move the three gentlemen arrived ready to work. Pedro who was the lead mover had Mark and Alex under his wing. They all did an outstanding job and helped make our move less stressful. My family would like to thank everyone at Tender Touch for supporting us and doing an excellent job . I already have been telling people about this wonderful company.
Thank You & you truly have A Tender Touch.
Gary ,Judith & Mirela Bristow Baldock

Tender Touch did a fantastic job. I would use these movers again and recommend them to anyone. Pedro and his team arrived right on time and finished early. Very professional.

Moved from 1300 sq ft townhouse to larger condo apartment. Most of the stuff was in our garage. What was left inside the house was on the main level. We took everything from the top and bottom levels to the main floor. 11.5 Hours. Didn't realize everything was being wrapped - including stuff I would never have wrapped - and was told at the end I had the option of not wrapping things. At the end. Original estimate was 7.25 hours and because there was construction at the new place (extra 40-50 ft of walking to get into building) I did expect it to take longer but the process was glacially slow. To put into perspective the moving company our whole family normally uses (don't think I can name names but happy to refer on request) but was not available to us this time (booking conflict) took just over 5 hours to go from our 15th floor previous condo apartment which was almost 1200 sq ft into the townhouse. I was simply stunned at the length of time required. The whole "you could have told us not to wrap stuff" after the fact was just brutal. Roughly twice the cost quoted and extra costs levied by the new building because we held the elevator well beyond the cutoff. The process was just abysmal and I feel I was grossly taken advantage of. The main moving guy on the truck plainly admitted "I could have told you it would take longer" but what can you do when all your stuff is in someone's truck - they kinda have you over a barrel.

I chose them because of all the good ratings on Homestars. I've used Homestars for other referrals with great results and this is the first time I wasn't happy. Had I know the real time required I would most definitely have chosen other options. Others have had good results - good for them - but if you use these guys do so with your eyes open and don't get caught like I did. If you use them you'll have to play a more active role in what gets wrapped or not and keep an eye on the time. Good luck.

Great moving company,Movers were friendly and took care when moving our furniture, They arrived when scheduled and worked the whole time without taking a break (The move took approximately 11 hours including drive time). The movers were able to get some large furniture out of the basement which was a feat in itself. We asked them to disassemble and reassemble the beds which added to the original estimate. There was also an additional cost for moving our piano. We did the packing of the small household items and clothes. Overall a good experience,