Tender Touch Moving & Storage

We selected Tender Touch as our moving company because of the good reviews posted on this site. What a big mistake that was. My boyfriend was moving from his two bed room condo to our new house. He accumulated very little stuff as a bachelor therefore we expect the move will be very quick and easy. He had even gone through the trouble of making sure none of the boxes were overly heavy. However the move didn't go well at all. The mover showed up late. Their excuse was that my boyfriend had given them the wrong address even thought they had the correct address written down on their documents. The movers moved at a painfully slow pace. One mover carried one drawer up the stair at one time and then only two curtain rods up the other time. Not sure if it was done on purpose (they charge by the hour) or they are just don't know how to move things. Likely both. They also broke off two of the coffee table legs. The move took an entire day! (10 hours) I have moved many times before with much more stuff. The move generally didn't take more than 4 to 5 hours. The estimate Tender Touch gave us was $450 and the total came to over $1,000. More than double their estimate! When we call the company, they are unwilling to accept the fact that what they charge was unreasonable. I would never hire this company again and make sure all my friends don't make the same mistake that I made.

I left my media room packing and storage a little late prior to demolition of the room. I called many of the sites well rated at HomeStars. Some didn't answer their phone, some didn't return my message. Some took my call and quoted me dates that were a month or more out, far longer than I could wait. I called Tender Touch based on the strength of the reviews here. The gave me a date the week I needed. Then, they offered dates even sooner, and finally called me back offering me crews the same day I called. I was amazed by this level of service. I took the same day service. The crews arrived on site on schedule, with regular updates from the office on arrival time. There was a bit of initial confusion during the setup (due to the rapidity with which the move was scheduled) but as soon as the supervisor arrived, they went into high gear with a level of professionalism and care that you usually associate with the big long haul movers. Once completed, the supervisor did not charge me for the initial period of setup, and explained every charge carefully to me. The crew was very personable and enjoyable to work with. They did a great job and I recommend them.

A very good move with Tender Touch. The preliminary information from the office was excellent. The movers showed up on time, were friendly and everything was as advertised. The job took about as long as estimated. They are certainly not the cheapest but it was worth the extra. One minor thing is that they charged me $6 for using some packing tape, which seemed a bit petty when I had spent $600 on the move. Overall I would recommend them for a stress-free move.

I searched for a month before picking TenderTouch. I was not disappointed. From getting estimates, to booking, to moving, everything was excellent. My move took an hour less than the estimate, and they did not try to pad it. The office always answered my many questions leading to the move. The movers were excellent and very personable. They were more careful with my old furniture than I ever was. I would pick them again for sure.

I have nothing but good things to say about Tender Touch Moving. The online estimate form was comprehensive, and turned out to be dead accurate. I got prompt, personalized answers to my email queries. And then, when the guys came to do my move, it was total professionalism from start to finish. They treated my possessions as if they were their own - or better. Anything even remotely breakable was treated carefully, and they were particularly impressive about taking care of our large, heavy items, like a very big TV. At the end of the day, there wasn't a scratch on anything.

I want to also note that there wasn't a minute of downtime with these guys. No hour-padding at all. We had cold drinks for them (it was a very hot day, and we had lots of stairs they had to climb), and they barely even paused for beverages. In fact, we had to insist that they stop for a bit so we could give them some burgers to eat.

We had found them by word of mouth on the internet, so it's only fair I do my bit to help someone else do the same. Absolute thumbs-up for this company from me. I wouldn't hesitate for a minute to use them again.

Tender Touch handled my move with great care. Anton, Mike and Wade were the 3 gentlemen that rolled out the blue carpet and ensured every piece of furniture arrived just as it left. If you want a quality mover - give Tender Touch a call.

Excellent company. Showed up on time. Quick. Overall pleasure to deal with.