Tender Touch Moving & Storage

I booked my move with a moving consultant who was very thorough and friendly.
She explained the details of the moving cost and insurance which made me feel comfortable with using their services.
The moving crew arrived on time on Saturday morning in uniform. As the driver was signing me up the others starting laying down floor coverings and wrapping my banisters (as I lived in a house top floor)
Then they all proceed to protect my furniture in pads, they were quick but safe.
I was very happy with the overall team, moving consultant. Hope I don't have to move again for a while but if I had to again Tender Touch would be my first choice. Highly recommend!!!!

Tender Touch Moving and Storage moved the contents from my home into their long term storage facility in October 2011. I paid approx. $4000 for the move into storage and approx $600/month for storage. I moved into my new home in February 2013. This part of the move cost approx $3000. I had become a $17000 customer. There were five men moving furniture and boxes into the house, the garage and the backyard that day. As they took items off the truck, they would yell out the corresponding number which my daughter would check off the storage list and I would direct them where to put everything. With five men going in five directions with five different numbers, it was a hectic day. I had one large armoire that was to go to the rec room in the basement. They brought it in and decided it would not go downstairs so they recommended that they leave it packed up and in my garage. I signed the papers and paid the moving fee. Big mistake. After they left and over the next couple of days, I began moving things around and began to notice damaged furniture legs on several pieces of furniture. One outdoor table had been taped back together by Tender Touch. I also noticed that my new front door had been damaged as well. I had another moving company here the following week to deliver some new furniture and at that time, I asked them to measure the armoire to see if, in fact, in would go downstairs. They assured me that it would so we unpacked the armoire and it was completely ruined. The door and hinges had fallen off and the side had caved in. This piece of furniture was worth $12,000. I contacted Tender Touch and they told me that since I had signed the contract, they were not liable and could not help me. I persevered and then I was asked not to threaten them with any possible online reviews. They finally agreed to have their repairman take a look at the armoire and he said he could fix it for approx $2000. I also had two other repair quotes for $4000-$5000. Tender Touch was not willing to pay for this repair and offered me $500 as a good will gesture. I would need to sign a release and agree not to publish any negative publicity on any media. I chose not to sign the release or take their $500 so that I might alert the public to the fact that Tender Touch Moving and Storage is not a company I would recommend to anyone. The piece in question was not packed properly in the first place and this is why it was damaged. The fact remains, Tender Touch is responsible for the damage to the armoire and would not take responsibility for it or for any of the other damages. My advice to anyone moving is this: when items are coming off the truck, NO MATTER HOW RUSHED AND BUSY EVERYONE FEELS, stop and check every corner, every leg and NEVER let them leave without unpacking every piece of furniture. Even is this prolongs your moving day by a couple of hours. I cannot begin to describe my resentment and anger towards Tender Touch Moving and Storage. I put my trust in them and now I'm out $12000+ A very expensive lesson.

Second move with Tender Touch in 6 months and we are just as happy the second time as the first. Awesome job - friendly, professional and stress free, from Maria in the office to our crew: Phil, Pedro and Chris. Thank you for making a rainy, stressful day so much more relaxed. The care of our antiques and 100+ year old piano was most appreciated. We highly recommend your company without hesitation. Special thanks to Maria!

I have never had such a quick and pleasant moving experience.

They arrived on time? CHECK. They actually (get ready) arrived an hour early?! Who has movers that arrive early?

They got stuff done quickly? CHECK. They were in and out before I knew it. They got to the new house in their truck faster than I did in my car.

They were careful? CHECK. Nothing was broken, scratched, or damaged, at all.

They were fairly priced? CHECK. We made it under the two hour minimum, and tipped well, and it was still $100 under their estimate.

All in all these guys are the best movers I have ever used, or even heard of. After reading countless reviews on Yelp, I chose these guys out of necessity. My move date changed at the last minute, these guys were the only company that could fit me in on the new day. I had to use them, and was expecting them to arrive late (appt was 2-6pm, they were there at 12:45), be tired, take a long time, etc. NOTHING could have been further from the truth.

Best.Movers.I've.Ever.Had.

Overall, we were really happy with our move from the burbs back into Toronto. The crew was friendly and communicated well with us. There was some damage to some furniture... but, they were honest about what happened and most of it was Ikea furniture and not real word, so not really their fault it got chipped or damaged. They did damage our floor while moving our piano in, but to be fair, the piano is EXTREMELY heavy (has steel insides, so it holds a tuning great, but is awful to move). They were a good company to deal with and had very reasonable rates. I do recommend them to friends and will most likely use them again... if I ever move... which I do not plan on doing, so they may be out of luck. ;)

Maria and the team (Trevor, Big Mike and Pedro) were fantastic with my move. My move was from Mississauga to Calgary and it took place in mid Dec 2012.

When I was looking to hire movers, I narrowed my choices down to Bronte movers and Great Canadian Van Lines (Tender Touch as an agent). I was in a rush to arrange the move date and I decided to go with Bronte as they were the first to contact me.

Lo and behold, somehow, Tender Touch became the one doing my move. Both companies are agents of Great Canadian Van Lines, and I think that Tender Touch already had a truck going Westward so there was room for my shipment.

Well, the entire experience was incredible end to end. I want to make it clear that this is all because of courtesy and professionalism by Maria and the team. (I had very little contact from Bronte).

Before the move, Maria phoned me to explain the process and just to ensure everything before the move was ok.

On the date of the move, the crew arrived at 9 am sharp and they worked hard to get the move complete. My stuff arrived in Calgary the following week and the driver was great too.

In terms of the price, it was a bit less than the estimate and I was very happy overall.

I would definitely use tender Touch again and would recommend them.

I should also say that Homestar.com was a great help in choosing a mover that is reliable and trustworthy.

Steven Y.

Fred and Jason were a very professional crew. They wrapped all my furniture in blankets and Everything arrived in perfect condition. Thank you for making my move a pleasant experience. I would definitely recommend Tender touch moving.

I experienced a courteous and friendly interaction over the phone and via email to set up our move. Movers arrived on time on the day of the move, and were nothing but professional, taking extensive precautions to protect my belongings. The move itself took less time to complete than the estimated time given (a savings for me). Everything arrived in the same state in which it was packed. I was very happy with the service that Tender Touch provided and would recommend to anyone. Thanks Tender Touch!

Just before the Christmas holidays, we had to make room for the family and friends that was coming over. We are in our 70's and needed to have a couple of very heavy sofa, fridge and stove, set dining table and chairs and some accent pieces moved from our living room down to the garage. We would have called our family/or friend, but we did not want to impose on them. So we pulled out a flyer from our stack and called up Tender Touch. The girl who answered the phone was very professional, courteous and accomodating- she gave us a quote and we were happy with it. (we later found out that they do giant tractor load moves all across the country) On the date and time scheduled, a neatly pressed uniformed young gentlemen rang our door bell, identified himself, and proceeded to ask what and where we wanted the goods to be moved. They listened attentively and did exactly what we asked of them - all within 35 minutes - I am very pleased Tender Touch moving company and will use them again. We would not hesitate to recommend them to anyone who needs a move. Venice and Bernice Chan

They were very helpful and accurate in their quote and arrived on time for the move. Took care of my furniture and for the most part, did everything that they said they would. I recommend them for moving services and would use them myself in the future.