Joseph was our initial point of contact and immediately inspired confidence. He really listened to what we wanted and offered suggestions without being pushy or without over-ruling what we explicitly requested: 1) a wall of simple bookshelves that look built-in for a home study/library, and 2) floor-to-ceiling storage cabinets for coats and shoes to create a very small mudroom with maximized storage space--all with a clean, minimalistic, modern look.
Joseph also did not try to up-sell us and instead counselled us to install one wall of shelving and then add more later, if needed. We have a ton of books, and our impulse was to add more shelves, but he wisely advised us to maintain as much floor space as possible and assured us he could come back if we needed more shelves later. We appreciated Joseph's experience and eye for design. Superior Closets offered flexibility and incorporated hardware we provided ourselves which matched our other cabinetry. Superior Closets also proved to be highly respectful of our time, which is important to us. They are prompt, efficient in scheduling, and on-time in installation, and most importantly, they did not necessitate a trip to a distant showroom nor require having both spouses present for design services (another company we tried to work with insisted on these points and it proved a prohibitive step for us due to work/travel schedules).
We also appreciated the excellent communication and follow-up from Shannon in the main office, who handled the scheduling and payments. Installers handled the project with meticulous professionalism, protected our floors with drop cloths, and left the work area tidy and free of dust.
We are very happy with the smooth experience--and the appearance and functionality of our new bookshelves and mudroom storage. Highly recommend!
