Sleep Country Canada

Beware of Sleep Country and their policies! Was sold "top of the line $2500.00 Kingsdown mattress" After 2.5 months it has deep sag in the middle. When I called #100 - 50 HIghfield Park store Dartmouth who sold me the mattress was told that they do not do returns and is past exchange so were not interested to hear what my concerns were with my new mattress. The manager wouldn't come to speak with me and directed the employee to tell me to call customer service line at 1888 sleep 88. I did and after 10 min on hold I was voice prompted to leave a message. No call back yet!

Bed has failed after 1 year and Sleep Country refuses to replace the product. Was told at the time of purchase I was buying the best. Avoid this company. They hide behind manufacturers warranty and do not care about their customers getting reasonable service from the products they sell. No common sense used by company managers/owners.

We purchased a new king sized mattress at the Home show, which was the Tempur-pedic everyone raves about.

The mattress was really uncomfortable for both of us. I woke up everyday with my arms asleep. We were so disappointed. Luckily, Sleep country took it back, and we selected their highest end regular style mattress. At first it was great, but a few months in it's starting to feel less comfortable, and possibly sagging. Although I highly recommend their customer service, I'm not really impressed with their quality at this point.

Bought a Kingsdown mattress almost 3 months ago and it is already showing body impressions. Even though, I filed a complaint with sleepcountry they are telling me that the “product was found not to have any warranty defect”. After talking over 15 minutes with a sleepcountry representative, they told me an expert was supposed to come in 4 - 6 weeks to check the mattress and see if there was something wrong, it's been a month already since that day but obviously nobody has come and I haven't heard anything from Sleepcountry or the expert.

I paid over 1000 dollars for a allegedly “high end mattress” but it’s faulty. Sleepcountry is not helping with the issue at all and their answer is to apply for my 30 day trial warranty and get a new one for 50cad but I shouldn't be paying a penny more to exchange a faulty product.

Now I am having back and neck problems because of the body impressions but sleepcountry won't change the mattress because you need at least 1.5 inches body impression to be a faulty product. My mattress is 3 months old and has 1 inch, is that normal?? Imagine where it will be in 1 year if after only 3 months it is so bad??

Tell you what, if the product is not faulty, I encourage Sleepcountry to come pick it up and put it in one of their stores so that people can try it and see if people will buy it after that!!!!

Never buying again at Sleepcountry and nobody should.

We would like to Compliment Michael Sharma, on his Outstanding Service. He made sure, our mattress was ideal for us, as he switched a Queen(which was too soft) to a King, without giving us the run around. Delivery went well and on time. Michael and his great sales team, make Sleep Country, Successful !!

I bought Kingsdown Hayworth Duet mattress 9 months ago from Sleep Country. The MRSP for this mattress is around $4000. I paid ~ $2000. I thought I was getting a high end mattress. It is the worst mattress I have ever had. Every morning my wife and I wake up with terrible low back pain that is so bad it hurts to bend over the sink to wash my face. My wife's pain is exactly the same. The store told us the mattress has sagged and we went thru a lengthy warranty procedure and mattress measurements but at the end our warranty claim was rejected because the mattress has not sagged enough for them to replace it. Now we are stuck with this expensive painful product. I'd avoid both Sleep Country and Kingsdown in the future.

My mattress was delivered Sept. 12/14
It started sinking right away.
I am 140lbs had only slept on it for 14 nights when I started the warranty process.
Oct. 22/14 I received an email saying this "product was found to have no warranty defect"
See pic attached.
i will never buy from Sleep Country again

Bought a mattress and electric base from SCC in Brampton a month ago. The electric lifestyle base was badly damaged(still in the plastic) and I sent it back. Was sent another one a few days later and it too was damaged badly. I spoke with head office and although I had to be patient for a week, a new upgraded base was delivered. Throughout the ordeal, my sales rep Jackie was excellent and dealt with the problems very well and two gentlemen at head office(managers) were outstanding at dealing with the problem and rectifying it in a manner that left me very satisfied and appreciative. Regarding the original base, they will be reviewing it to see if they will continue to carry it. So although I was initially worried about the outcome of the transaction, they redeemed themselves fully in the end! Thank you SCC!!!

I purchased a mattress with a 10 year warranty. At the halfway mark, I called in and requested someone look at it, and they told me that the mattress has to sink 3 INCHES in order for it to be replaced! So, now we gotta wait and suffer till the mattress sinks another inch? Are these guys serious?!
DO NOT SHOP HERE!
Go to The Bay. They are more customer satisfaction friendly