We purchased a box spring and mattress, on sale, as displayed on the floor, at Sleep Country in Leaside. What we received was an inferior quality base/box spring that had rips and tears all along the bottom and side and no tags. The mattress was not the one they had on display (I had taken a photo of it before we paid) and both products clearly look "used" or at least had been returned by someone else. Four calls to customer service, after forwarding photos of the condition of the items, have proven futile. Each person has given me the run around. None of them knew if my email was received because emails are received "elsewhere" and they couldn't help me without my email. Each time they suggest that I call them back. One person even said that I should sleep on the mattress...... rendering it even more used. So BUYER BEWARE with this company. Do not think that because you buy a certain product displayed in the showroom, that you will actually receive that product. Do not trust that you will receive a new item. Do not think that you will have any sort of rapid recourse when you have a problem with their products.
- Company Response
Hello Joanna, we are sorry for this experience. We appreciate your feedback and we would like to look into this with you. If you can please call us at 1-888-736-7647 ext: 22290 Michelle or ext: 33292 Vasilis. Thank you